Risk Management - Operations, MY Marketplace

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

• Facilitate and coordinate the implementation of local and regional process improvement initiatives.
• Documentation and review of operational processes which includes identification of process gaps, risks and recommendation of best practices.
• Lead and facilitate risk assessment and provide guidance to related functions and stakeholders to perform/review the assessment in accordance with the risk framework.
• Work with various teams to identify, assess, document and regularly review risks of all types and to design, propose and implement control measures.
• Keeping abreast of industrial trends, risks and best practices.
• Constantly develop, maintain and enhance risk tools and systems.
• Conduct workshops in risk identification and mitigation

• Must have 2-3 years of experience in a similar role and related field
• Intermediate level of knowledge in Microsoft Excel along with Google suite editor such as Google Sheets and Slides
• Enjoy working efficiently and independently in a fast-paced, high-volume environment
• Possesses excellent communication skills in local dialects, must be able to confidently present data and ideas to stakeholders
• Experience in handling projects and strong attention to deadlines