Road Logistics Customer Care Specialist (City Zone Express)

It's more than a job

When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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The Customer Service Executive plays a key role in managing customer interactions, resolving inquiries, and ensuring the seamless execution of services. This position supports sales initiatives and contributes to business growth by coordinating across customers, shippers, agents, and internal teams. It requires a strong blend of customer service expertise, sales support capabilities, and logistics coordination.

How you create impact

• Oversee order entry and processing to ensure smooth and efficient operations
• Coordinate with internal teams to facilitate timely and accurate service delivery
• Monitor shipment progress and proactively provide updates to customers
• Ensure customer orders comply with delivery timelines, service quality standards, and regulatory requirements
• Address customer inquiries and complaints promptly, escalating to management when necessary
• Maintain clear and consistent communication with customers regarding order and shipment status
• Accurately document customer interactions, sales activities, and service-related issues
• Compile reports on customer feedback, sales performance, and areas for service improvement
• Support KPI tracking to evaluate customer service effectiveness
• Collaborate with logistics, finance, and operations teams to deliver a seamless customer experience
  
  

What we would like you to bring

• Minimum diploma or equivalent educational background
• Excellent communication and interpersonal abilities
• Proficient in both English and Malay for effective verbal and written communication
• Strong multitasking skills with the ability to manage competing priorities
• Solid proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Demonstrated problem-solving capabilities and conflict resolution skills
  
  

What's in it for you

As an employer, Kuehne+Nagel stands for equal opportunity and we are committed to diversity in our teams with regards to people with disabilities. We believe that you can make a valuable contribution to Kuehne+Nagel and look forward to receiving your application.

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.