SALES ADMIN EXECUTIVE (MANDARIN SPEAKER)

Weida (M) Bhd


Date: 3 weeks ago
City: Petaling Jaya
Contract type: Contractor
Key Responsibilities

  • Order Processing and Management:
  • Receive and process customer orders accurately and promptly.
  • Ensure all customer orders are verified for accuracy, including pricing, product specifications, and delivery timelines.
  • Coordinate with the production and logistics teams to ensure timely order fulfilment.
  • Customer Support:
  • Act as the first point of contact for customer inquiries related to orders, pricing, and product availability.
  • Respond to customer queries via phone, email, and other communication channels in a professional and timely manner.
  • Resolve any issues related to orders, deliveries, and product discrepancies.
  • Sales Documentation:
  • Prepare quotations, sales contracts, and invoices as per the company’s guidelines.
  • Maintain accurate records of customer orders, quotations, and sales agreements.
  • Ensure proper documentation for all sales transactions and maintain compliance with company policies.
  • Coordination with Internal Departments:
  • Liaise with the production, logistics, and finance teams to ensure smooth order processing and delivery.
  • Communicate any special customer requirements or urgent orders to the relevant departments.
  • Sales Reporting:
  • Generate regular sales reports for management, including order status, sales performance, and customer feedback.
  • Monitor and update customer databases to ensure accuracy and completeness.
  • Inventory and Stock Management:
  • Assist in monitoring stock levels to ensure product availability.
  • Coordinate with the warehouse team for stock replenishment and inventory accuracy.
  • Support to Sales Team:
  • Assist the sales team in preparing presentations, proposals, and sales materials.
  • Schedule and coordinate meetings with clients and follow up on sales leads.


Key Requirements

  • Diploma or Bachelor's degree in Business Administration, Marketing, or a related field.
  • Minimum of 2-3 years of experience in a similar role, preferably in a manufacturing or construction company.
  • Strong communication and interpersonal skills.
  • Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
  • Detail-oriented, organized, and able to handle multiple tasks efficiently.
  • Excellent problem-solving skills and ability to work independently.
  • Fluent in Mandarin (both written and spoken) is required to liaise with Mandarin-speaking clients.


Key Competencies

  • Customer-focused approach.
  • Strong time management and organizational skills.
  • Ability to work in a fast-paced environment.
  • Team player with a positive attitude.
  • Strong analytical and reporting skills.


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