Sales and Reservation Coordinator

Position Overview:

We are seeking an experienced Operations Coordinator to lead our reservations, OTA account management, tours and sales optimization. The ideal candidate will have a proven track record in short-term rental or hospitality management, with a good understanding of OTA platforms and revenue generation strategies.

Key Responsibilities:

Reservations & Sales Management

• Oversee and manage daily reservations across multiple platforms (Airbnb, Agoda, Expedia, Ctrip, etc.).
• Assist in tours and corporate reservations
• Monitor occupancy rates and implement dynamic pricing strategies to optimize sales and revenue.
• Ensure accurate and timely updates of property information, availability, and pricing across all channels.
• Handle guest inquiries and bookings efficiently, focusing on conversion and guest satisfaction.

OTA Account Management

• Manage all OTA accounts, including updating listings, policies, amenities, and promotional offers.
• Respond to reviews on OTA platforms to maintain high guest ratings and address any feedback.
• Conduct regular audits of property listings to ensure consistency and adherence to Homesuite's standards.
• Onboard new listings, set up property details, and integrate with the channel manager to streamline operations.

Performance Reporting & Analysis

• Prepare and update monthly performance reports, tracking key metrics such as occupancy, revenue per unit, and booking channels.
• Analyze sales trends and identify opportunities for revenue growth and market expansion.
• Collaborate with the management team to develop and implement sales strategies and promotional campaigns.

Requirements:

• Experience: Minimum of 1 year in property management, hospitality, or OTA account management.
• Proficiency: Strong understanding of OTA platforms and experience with channel management tools.
• Skills: Proven experience in sales optimization, dynamic pricing, and revenue management.
• Communication: Excellent verbal and written communication skills, with the ability to handle guest interactions professionally.
• Tech-savvy: Proficient in using spreadsheets, reporting tools, and online collaboration platforms.

Company Overview:

Homesuite is a leading hospitality property management company specializing in hotel & short-term rental services. Our mission is to provide an exceptional guest experience while maximizing property revenue and minimizing costs for our clients.

Why Join Us:

At Homesuite’, we believe in providing a supportive work environment that fosters growth and innovation. As an Operations Coordinator, you’ll play a pivotal role in driving revenue and ensuring a high-quality experience for our guests and property owners.