Sales Coordinator

Job Summary:
The Sales Coordinator is responsible for supporting the sales team with daily tasks, managing customer inquiries, and coordinating shipment. This includes preparing sales documents, tracking shipments, and resolving any issues with deliveries. The role also involves maintaining sales records, updating customer databases, and ensuring smooth communication between departments to keep operations running efficiently. The Sales Coordinator helps build strong customer relationships and assists in improving overall sales performance.

Key Responsibilities:

1. Sales Support

• Assist the sales team with daily sales activities and administrative tasks.
• Prepare and manage sales documents, proposals, and contracts to support the sales process.

2. Sales Reporting

• Maintain accurate records of sales activities, customer interactions, and transaction details.
• Assist in the preparation of sales forecasts and performance reports.

3. Customer Management

• Handle sales inquiries, prepare quotations, and provide tailored solutions to meet customer needs.
• Build and maintain strong relationships with customers to ensure repeat business and long-term partnerships.
• Follow up on customer satisfaction surveys and identify areas for service improvement.

4. Coordination and Communication

• Liaise between the sales team and other departments (e.g., warehouse, operations, finance) to ensure smooth operations.
• Communicate effectively with team members and management regarding sales activities and performance.

5. Order Processing

• Monitor and track orders from initiation to delivery, ensuring all details are correctly entered into the system.
• Monitor shipment status and provide regular updates to customers.
• Resolve any issues related to order processing, shipment, or delivery.

6. Administrative Duties

• Maintain and update customer databases with accurate information.
• Perform general office duties such as filing, data entry, and managing correspondence.
• Assist in the development and implementation of sales policies and procedures.

Skills:

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite.
• Attention to detail and problem-solving skills.
• Ability to work independently and as part of a team.
• Proficient in Mandarin will be an added advantage.
• Fresh graduate are welcome to apply.
  

Why Join Us: At Overland, we offer a dynamic and collaborative work environment where your contributions are valued and recognized. Joining our team provides an opportunity to make a meaningful impact and drive positive change within the organization. Notably, our roles may involve traveling to affiliated companies for work-related purposes, further enriching your experience and broadening your horizons. Join Overland to embark on a journey where your talents are valued, growth is encouraged, and impactful changes are made.