Sales Coordinator

Position Summary:

• Respond to enquiries from direct call, email and walk-in guest within 4 hours and not more than 24 hours as directed by sales and event managers
• Prepare proposal and contract as required by sales and events manager within 4 hours and not more than 24 hours
• Assess the physical requirements of the proposed function (no. of pax, time, and type of function) and reserve an appropriate venue for the client in the banquet reservation system.
• Perform site inspection on rooms and function room for guest as and when required
• Follow up with clients on proposals and agreement as directed by sales and event managers
• To handle from start to finish bookings assigned by CM, DOS, ADOS, SSM, SM or SE of 20 persons and below.
• Issue instructions for functions to all departments via the event order, with minimum 5 days prior to the actual event.
• Liaise with Banquet Service, Bar Manager, Kitchen, Stewarding, Engineering, Art Department (or other) prior to the function, if required
• If on duty, greet the client during the course of the function, to ensure that everything goes smoothly and introduce the Banquet Operations Manager.
• Prepare reports, letters, memos, sales kit and correspondence including those of a confidential nature for the DOS / Managers (GC&E) and maintain files accordingly.
• Answer and place telephone calls based on the company set standard and arrange appointments for the DOS / AQDOS / Managers / Executives (GC&E).
• Project an image of discretion at any time while maintaining good relations with all sections.
• Performs any assignments as may be delegated by CM / DOS / Managers (GC&E).

OTHER CONSIDERATIONS:

• Professionally represent the hotel in community and industry organizations and events.
• Participate as a team player with all departments.
• Carries out any other reasonable duties and responsibilities as assigned