SALES CUSTOMER SERVICE
CreteArt Design & Construction Sdn Bhd
Date: 6 days ago
City: George Town
Contract type: Full time
- Support Outdoor sales team on quotation generation, sets up appointments with potential customers.
- Sourcing new sales opportunities through inbound lead follow-up and outbound cold calls and emails.
- Routing qualified opportunities to the appropriate sales executives for further development and closure.
- Execute customer purchase order and coordinate deliveries for assigned customers and ensure smooth running of freight operation and documentations procedures.
- Identify risks associated with different approaches of business process change in order fulfillment processes.
- Implement business process improvement solutions to achieve effectiveness in customer service operations.
- Always maintain customer focus, strive to exceed customer expectations wherever possible and respond to customers’ inquiries such as delivery schedules, quotations etc. promptly.
- Resolve customer complaints by being the focal person in driving for solutions.
- Take ownership of queries and proactively follow through to resolution.
- Ensure all customers’ queries are investigated and resolved, escalating issues to the Reporting Manager if appropriate.
- Maintain advanced working knowledge of all customer service processes for different business segments and communicate discrepancies/issues to Reporting Manager when necessary.
- Ensure internal and external customers are serviced promptly, respectfully and accurately.
- Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
- Demonstrate a positive and flexible approach to changing business priorities.
- Assist Reporting Manager and management with any special projects assigned and provide backup to Reporting Manager when necessary.
- Support Reporting Manager and management on monthly report submission preparation
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Project Engineers
Creative Precast Technics Sdn Bhd,
George Town
2 weeks ago
In line with our continuous growth and our current business expansion, we are seeking suitable candidates to join us as Project Engineer to work together with our highly experience team. Currently, we have various on-going projects and is also in the verge of finalizing a few more new projects for location in Kelantan, Melaka, Perak, Kedah, Perlis, Penang, Terengganu, Selangor,...
General Ledger Specialist
Osram (Malaysia) Sdn Bhd,
George Town
3 weeks ago
Job Responsibilities:Responsible for monthly closing activities for Business GroupsAnalyze financial information and prepare financial statements.Ensure accurate and timely monthly, quarterly and year end close.Closing & reporting of Fixed AssetsPreparation & posting of journal entries for Business GroupsPrepare balance sheet reconciliation reports example, bank and payroll.Ensure compliance with IFRS accounting, audit requirements and control procedures.Coordinate & support the quarterly and statutory...
BUSINESS EXECUTIVE
Southern Rubber Works Sdn Bhd,
George Town
3 weeks ago
Main responsibilities of the position include:Monitor business development and sales growth progress on new & existing customer accounts in Malaysia.Reconciling and accessing data from multiple sources for monthly sales report preparation & presentation.Any other duties assigned from time to time.Performing sales data analysis for business development opportunities and reporting in monthly basis.Conducts market performances & landscape analysis to facilitate strategy...
