Sales Manager

About Us

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the last three years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here!

What We’re Looking For

We are seeking a dynamic Sales Manager to lead a team of 7-8 Account Executives (AEs) and Sales Development Representatives (SDRs) in our Malaysia office. This role is essential for driving team performance, ensuring adherence to activity metrics, and achieving monthly SQL (Sales Qualified Lead) and CW (Closed Won) targets. You will build a high-performance, cohesive team culture while upleveling the skills of team members.

What You’ll Accomplish

• Lead and develop a team of 2-5 AEs and 3-6 SDRs, ensuring high engagement and low turnover.
• Drive consistent achievement of SQL and CW targets through rigorous performance management.
• Listen to calls, provide constructive feedback, and engage in role-playing exercises to sharpen skills.
• Build team chemistry and ensure alignment with company goals and sales strategies.
• Enforce adherence to daily activity metrics, including calls, talk time, and SQL generation.
  
  

Year 1 Deliverables

• Consistently achieve SQL and CW targets each quarter.
• Establish a high-performing team with improved talent capabilities and minimal employee turnover.
• Foster a cohesive team environment that supports collaboration and success.
  
  

About You

• You have a history of successfully leading sales teams or SDRs, driving both results and individual development.
• You are compassionate in your leadership style, balancing a people-first approach with accountability for results.
• You are highly process- and data-driven, with a talent for refining talk tracks and ensuring KPIs are met.
• You thrive in dynamic, fast-changing environments and are naturally curious and adaptable.
• You are fluent in Mandarin and English
  
  

Bonus points

• Experience in restaurant technology, SaaS, or other high-growth industries.
• Familiarity with CRM systems, especially Salesforce, for managing team performance and pipelines.
• Experience selling to US-based clients