Sales Order Management Team Lead, Export Market, KL Hub

About The Job

Sanofi is seeking an experienced and dynamic Export Sales Order Management Team Lead to oversee our export operations and lead a team (less than 10 FTE´s) of skilled professionals. In this crucial leadership role, you will guide your team in ensuring our export sales orders meet all regulatory requirements, managing essential documentation, overseeing the export flow process, handling customs declaration management when relevant, and monitoring the intercompany automation model.

You will foster strong partnerships with Logistics and Sales & Operations Execution teams and drive continuous improvement in our export processes. Your leadership and deep understanding of export processes will be vital in maintaining smooth operations and compliance across our global export activities.

Job Responsibilities

Supervise a team that delivers the best service for sales order management to internal customers ensuring a positive customer experience

• Responsible for Team’s performance in
• Customer orders administration from order taking, through order validation, export shipment documentation preparation and delivery, up to invoicing managing by exception on the agreed timeline
• Capturing inquiries, requests, returns from external and internal customers
• Organizing local and hub interaction for the related processes to ensure flawless execution, especially on the aspects of impacted customer stock management with Customer Fulfillment representatives
• Monitor operational KPI’s and compliance with Sanofi policies and guidelines
• In coordination with the Sales Order Management Manager and when necessary with the local stakeholders and customer fullfilment local representatives, elaborate remediation action plan.
• Ensure continuous improvement of the order management process.
  
  

Supervise, coach Sales Order Analysts

• Share expertise and provide coaching
• Anticipate workload and allocate resources for effective and efficient delivery
• Employee lifecycle management (recruit, evaluate, develop, reward, retain team)
• Evaluate employee performance, determine training needs, develop talent
• Address performance issues and make recommendations for personnel actions
• Shape and promote a culture of collaboration, trust, and teamwork, throughout the team through leadership and effective communication
• Focusing on employee retention and engagement, advise actions to management in this relation
• Create and regularly update job description of direct reports.
  
  

Continuous Improvement

• Manage process improvement opportunities pipeline to eliminate redundant activities
• Participate in process automation initiatives and ensure seamless adoption and transition
• Participate in regional/global projects as required
  
  

Trainings

• Ensure onboarding of new hires and related trainings are organized
• Determine the training need of direct reports, provide access to professional trainings of existing procedures and work instructions, and additional job-related training
  
  

About You

Language

• Excellent English written and verbal
• Other language skills such as Mandarin, Japanese, Korean will be advantageous
  
  

Functional Skills

• 3+ years experience in Order Management, Order to Cash, Customer Service, contract & commercial conditions management or similar (essential) preferably in Pharma
• 2+ years experience as a team lead
• Deep expertise in international trade regulations, including export operations and documentation requirements
• Understand commercial policies, pricing, rebates, on-off invoices, returns and claims policies (essential)
• Experience in running services within a Business Services organization (advantageous)
• Experience in in transition project (advantageous)
• Good business acumen (advantageous)
• Strong problem solving and analytical skills
  
  

Technical

• Hands-on experience of SAP (essential) in S4 Hana preferably, SD and GTS modules (advantageous)
• Knowledge of Microsoft Office and expertise of MS Excel (essential) 
  
  

Interpersonal

• Ability to interact with customers, internal and external stakeholders in a professional manner (essential)
• Team player, able to work collaboratively transversally and with front line teams with an end to end mindset (essential)
• Good communication skills (advantageous)
• Attentive to customer needs and feedback (essential)
• Ability to think creatively, highly-driven and self-motivated
  
  

Leadership

• Strong customer service mindset with the ability to maintain customer satisfaction at a team level.
• Ability to work autonomously and take ownership of tasks and processes (essential)
• Ability to organize, prioritize and structure the tasks for oneself and direct reports (essential)
• Attentive to detail and works with precision (advantageous)
• Action oriented, delivery driven, change agent (advantageous)
• Lead by example to deliver high quality service, customer satisfaction (advantageous)
  
  

This job post is subject to local legal and social procedures where applicable.

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