SAP Basis Support

Job Description

DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.

Responsibilities

Provide first-level technical support to SAP users.

Resolve SAP Basis-related incidents, problems, and change requests escalated to the SAP Service Desk team.

Monitor and manage security access and violations.

Perform user management tasks such as user and role creation and maintenance.

Maintain system health by monitoring performance and logs.

Collaborate with the SAP Service Desk, SAP Applications Development Support, and SAP Function/Applications Support teams to ensure services meet SLAs.

Participate in and assist with SAP Basis enhancements and projects as required.

Requirements

Degree in Computer Science, Information Systems, Engineering, Information Technology, or a related discipline.

1-2 years of experience in SAP or other ERP technical support environments; open to fresh graduates.

Knowledge of Windows or Unix/Linux operating systems.

Familiarity with SAP ERP, Solman 7.0 or higher, HR, HANA, BW, BPC, and Portal systems is an advantage.

Ability to keep abreast of SAP technology advancements and developments, and utilize new technology effectively.

Structured problem-solving skills to quickly evaluate problems, identify root causes, create action plans, assess impacts, and develop resolution options.

Experience supporting system upgrades and patching.

Familiarity with support technologies such as call logging software, ticketing tools, and knowledge bases is desirable.

Work Hours: Monday to Friday, 8:30 AM to 5:30 PM

Work Arrangements: Hybrid

On-Call Requirement: Yes

Our Culture And Benefits

DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC

Our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.

We are an Equal Opportunity Employer

DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognize it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.