Security Manager

Dusit Thani Dubai


Date: 5 days ago
City: Malacca
Contract type: Full time
Job Description

PRIMARY RESPONSIBILITIES

  • Manages the Security Department.
  • Advises management on security matters.
  • Trains all security personnel in their areas of responsibilities.
  • Supervises all activities of security staff to ensure compliance with and proper application of department regulations and hotel policy.
  • Reviews policies, procedures, and instructions on a regular basis.
  • Evaluates possible hazards or threats to security.
  • Promotes a safety attitude amongst all employees.
  • Ensures safety of persons in the hotel and property assets.
  • Reports irregularity in employee or guest behavior.
  • Handles loss, damage and accidents.
  • Handles, documents, and follows up with necessary persons any accidents occurring in the hotel premises.
  • Investigates theft as reported by guest or employee.
  • Documents all action in the department, including: emergencies, loss, theft, or accident.
  • Participates in weekly department heads meeting. Rooms Division Meeting and any other if requested.
  • Coordinates emergencies with local authorities. Maintains good relations.
  • Reviews emergency procedures regularly.
  • Performs other duties as assigned by Supervisor.

Administrative Responsibilities

  • Acknowledges and screens daily work schedule.
  • Conducts daily briefing and de-briefing in the absence of the Department Head.
  • Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
  • Establishes two-way communication with related departments.
  • Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
  • Manages time effectively by meeting deadlines on time.
  • Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
  • Identifies and solves problems in a professional manner.

Technical Responsibilities

  • Knows and understands the job description of all positions in his/her department and beware of others.
  • Knows and understands policies relating to his/her department and others.
  • Recognizes good quality products and presentation.
  • Checks and improves all service standards established by the company.
  • Supervises staff activities to maximize revenue and minimize costs.
  • Provides assistance to the staff when required during peak periods.
  • Maintains grooming standards for all personnel.
  • Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
  • Manages wastes by reducing and recycle the east’s, and carefully use of all resources.

Commercial Responsibilities

  • Communicates effectively with guest, clients, business partners and staff.
  • To be a good sales person to promote hotel’s image and businesses.
  • Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.

Human Resources Responsibilities

  • Coaches and counsels all staff when applicable.
  • Evaluate objectively the performance related staff.
  • Provides the most effective training to all staff regularly.
  • Motivates staff to grow within the company.
  • Develops him/herself to be better manager at all times.

RELATIONSHIP

  • Reports to Chief Security or superior.
  • Directs and supervises activities of the staff.
  • Coordinates with other managers for all activities of the hotel.
  • Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.

Others

  • Continuous learning through own IDP.
  • Any other duties as may be assigned by the superior.

Accountabilities

  • Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.

Company’s Culture

  • Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”

CONFIDENTIALITY

  • Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.

Job Requirements

  • Minimum education of Bachelor degree in Social Science or relevant discipline.
  • At least 5 years’ experience in similar position in security & safety management. Loss prevention experience will be an advantage.
  • Strong knowledge of local laws, investigative methods and fire safety.
  • Criminal-free record.
  • Have good English communication skills both in written and spoken.
  • Possess professional disposition with excellent communication and interpersonal skill.

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