Security Manager
Dusit Doha Hotel | Dusit Hotel & Suites - Doha
Date: 16 hours ago
City: Malacca
Contract type: Full time
Job Description
PRIMARY RESPONSIBILITIES
PRIMARY RESPONSIBILITIES
- Manages the Security Department.
- Advises management on security matters.
- Trains all security personnel in their areas of responsibilities.
- Supervises all activities of security staff to ensure compliance with and proper application of department regulations and hotel policy.
- Reviews policies, procedures, and instructions on a regular basis.
- Evaluates possible hazards or threats to security.
- Promotes a safety attitude amongst all employees.
- Ensures safety of persons in the hotel and property assets.
- Reports irregularity in employee or guest behavior.
- Handles loss, damage and accidents.
- Handles, documents, and follows up with necessary persons any accidents occurring in the hotel premises.
- Investigates theft as reported by guest or employee.
- Documents all action in the department, including: emergencies, loss, theft, or accident.
- Participates in weekly department heads meeting. Rooms Division Meeting and any other if requested.
- Coordinates emergencies with local authorities. Maintains good relations.
- Reviews emergency procedures regularly.
- Performs other duties as assigned by Supervisor.
- Acknowledges and screens daily work schedule.
- Conducts daily briefing and de-briefing in the absence of the Department Head.
- Proposes an effective duty to ensure sufficiency of manpower in accordance to volume of business.
- Establishes two-way communication with related departments.
- Communicates effectively with guests, subordinates, immediate supervisors and other section heads.
- Manages time effectively by meeting deadlines on time.
- Administers personnel action on leaves & overtime requests, disciplinary actions and commendation.
- Identifies and solves problems in a professional manner.
- Knows and understands the job description of all positions in his/her department and beware of others.
- Knows and understands policies relating to his/her department and others.
- Recognizes good quality products and presentation.
- Checks and improves all service standards established by the company.
- Supervises staff activities to maximize revenue and minimize costs.
- Provides assistance to the staff when required during peak periods.
- Maintains grooming standards for all personnel.
- Conserves energy and water at all time by not decreasing guest comfort and cleaning efficiency.
- Manages wastes by reducing and recycle the east’s, and carefully use of all resources.
- Communicates effectively with guest, clients, business partners and staff.
- To be a good sales person to promote hotel’s image and businesses.
- Participates community projects or activities in order to promoting the hotel’s image and cooperation to improve community relationship.
- Coaches and counsels all staff when applicable.
- Evaluate objectively the performance related staff.
- Provides the most effective training to all staff regularly.
- Motivates staff to grow within the company.
- Develops him/herself to be better manager at all times.
- Reports to Chief Security or superior.
- Directs and supervises activities of the staff.
- Coordinates with other managers for all activities of the hotel.
- Interacts with clients, guests, government officials, supplies, and other important individual in the community in promoting the hotel.
- Continuous learning through own IDP.
- Any other duties as may be assigned by the superior.
- Represents Dusit’s brand and its values at all times. We will establish relationships and foremost and we will deliver an exceptional guest experience and promote Thai graciousness.
- Communicate and fully embracing the Company’s culture (our Vision, our Mission and our Values), leads by example and cascade to all your subordinates. – “Proud to belong and to contribute”
- Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to Dust Internet and E-mail policy. Ensure Hotel, Customer and Staff information or transactions are kept confidential during or after employment with the company.
- Minimum education of Bachelor degree in Social Science or relevant discipline.
- At least 5 years’ experience in similar position in security & safety management. Loss prevention experience will be an advantage.
- Strong knowledge of local laws, investigative methods and fire safety.
- Criminal-free record.
- Have good English communication skills both in written and spoken.
- Possess professional disposition with excellent communication and interpersonal skill.
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