Senior Associate - Billing

DHL Express


Date: 3 days ago
City: Petaling Jaya
Contract type: Full time
Service Delivery


  • Timely and accurate completion of incoming requests and queries from business partners and other stakeholders, in accordance with the agreed SLA.
  • Perform validation and maintenance activities comply with Global guidelines and approval process.
  • Liaise with internal and external contacts to request and follow-up relevant billing information to support correct, timely and complete billing.
  • Perform validation and rectify the errors found from the rejection report.
  • Drive to achieve the teams KPI & SLA on a daily, weekly & monthly basis.
  • Perform end to end investigation to recover billing Revenue or avoid Revenue Leakage.
  • Prepare, provide supporting documents and reports to the internal or external customer as per the contractual agreement.
  • Maintain and prepare data for transfer to produce accurate billing invoices/credits.
  • Perform quality checks (Billing Supervisory checks)


Process


  • Adhere to internal authorization levels and local guidelines.
  • Actively participate the digitization/automation of non-value adding tasks.
  • Establish and maintain a positive working relationship and foster a cooperative and supportive team environment.
  • Take part in procedures and systems review to minimize risk and increase cost efficiency.
  • Actively support and engage in the change management initiatives directed by management pertaining to organizational or system changes.
  • Support analytics and process reviews for sustainability and identification of automation/digitization opportunities.
  • Prioritize process and system capability enhancements that are customer-centric and essential for business operations.


Required Competencies


  • Flexible to work on weekends and public holidays if required.
  • Analytical skills.
  • Experience in Microsoft Windows & Excel as an end user.
  • Good communication skills in English, both oral and written.
  • Results oriented: Providing optimal support to ensure projects, programs and portfolios achieve the best possible results in the most efficient way.
  • Self-motivated and highly organized with a high level of attention to detail
  • Energetic, enthusiastic, team player.
  • Able to manage deadlines.
  • Ability to work in fast pace environment.
  • Experience in Power BI/Query/Automate is a plus.
  • Being innovative and have an open mindset: Constant reflection on the way of working to drive continuous improvements.
  • Ability to prioritize and multi-task: Taking into consideration strategic requirements and ad-hoc demand.
  • Big picture thinking, able to understand implications, and mitigate complications.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Manager - Maintenance Planning & Spare Parts Management

Heineken Malaysia Berhad, Petaling Jaya
20 hours ago
Responsibilities:Reports to Engineering Manager and leads the planning team, consisting of the Spare Parts Coordinator, Storekeeper and Maintenance Planner.Receives maintenance input from the Maintenance Engineer.Feeds execution team with WO's ready to execute.Coordinates with procurement to manage spare parts.Most important stakeholder is the Planned Maintenance Team Leader as internal customer.Requirements:Ample experience and knowledge of 5S and good workmanship.Ample experience in managing...

Senior Executive, Price Risk Management

SD Guthrie International, Petaling Jaya
21 hours ago
SD GUTHRIE INTERNATIONAL About Us SD Guthrie International (SDGI) produces edible oils, palm oil-based biodiesel, nutraceuticals and other palm oil derivatives for the global market. Driven by a philosophy of “Realising possibilities, together”, SDGI collaborates closely with customers to develop bespoke solutions, including superior refined oils and fats that are tailor-made to their needs.At SDGI, we are committed to partnerships...

Senior Executive, People Services

DKSH Scientific Solutions, Petaling Jaya
1 day ago
Title: Senior Executive, People ServicesLocation:Petaling Jaya, MY, MYGlobal Business Unit: OTHJob Function: Human ResourcesRequisition Number: 187293DescriptionJob SumnmaryResponsible for supporting the design, execution, and governance of total rewards programs, with a primary focus on compensation, benefits, and wellness. This role manages the annual compensation cycle, benefits administration, and wellness initiatives while providing operational support for key HR processes such as leadership...