Senior Client Success Executive

WE’RE HIRING: Senior Client Success Executive

(a.k.a The Campaign Superglue, Creator Therapist, Client Whisperer, and Meme Translator)

Malaysia | Full-Time | Hybrid Life (we don’t like traffic either)

WHO ARE WE?

Hi. We’re Hepmil Malaysia, the home of MGAG – the people behind all those chaotic memes, viral skits, and "omg I feel so attacked" content you keep seeing on your feed.

But beyond the laughs, we also run Hepmil Creators’ Network (HCN) – a serious-but-still-fun digital creator agency that links up the coolest content creators across SEA with brands who wanna speak fluent Gen Z/Millennial (without sounding like that uncle who just discovered TikTok).

We're not just creating content. We're creating culture.

We’re not just running campaigns. We’re making noise.

And now… we want you.

SO WHAT’S THIS JOB ABOUT?

As our Senior Client Success Executive, you’ll be the Gandalf of the creator world – guiding clients, creators, and campaigns through the wild journey of content marketing.

You’re the person that:

• Translates “client feedback” into actual instructions
• Knows when to say “That’s not a vibe” and when to say “Let’s send it”
• Keeps everyone calm when a creator uploads the wrong file at 11:59PM

WHAT YOU'LL BE DOING (with occasional panik but make it aesthetic):

• Be the main hype person for our creators – assigning work, guiding them, and answering deep questions like “Can I post this with a cat filter?”
• Brainstorm and build proposals that make brands go “omg this is so us.”
• Manage relationships like a seasoned dating app user – but for clients and creators.
• Create campaign reports with insights that sound smart but also make sense.
• Juggle deadlines, briefs, production chaos, and the occasional “URGENT CAN WE POST THIS TODAY PLS".

WHO YOU ARE (aka the Main Character we're looking for):

• 3–5 years in account servicing, client management, or somewhere where you had to keep everyone happy without crying (too much).
• TikTok, YouTube, IG – you don’t just scroll, you understand.
• You’re basically fluent in Gen Z but can also say “deck” and “ROI” without gagging.
• Organised like a Type A Virgo. Chill like a Type B meme admin.
• You can write, present, negotiate, and make jokes. Multitasking: unlocked.
• You’re not scared of vague feedback like “can make it pop?” – in fact, you thrive in it.

PERKS & BENEFITS (aka the goodies you actually care about):

• Unlimited pantry snacks – we mean it. Stop. Take more. Go.
• Hybrid working life – some days home, some days office, every day chill.
• Public transport allowance – cause traffic? Ew.
• Flexi allowance – for whatever keeps you sane (coffee, gym, cat food… you do you).
• Team bonding & makan-makan – more food, more fun, less HR-approved awkwardness.
• Workiversary perks – we celebrate you staying. Like, properly. With stuff.

Slide into our DMs (jk, send your resume the normal way in LinkedIn).

But do it fast — before our other candidates manifest this role harder than you.