Senior Country Support Manager, AP Trade Compliance

DHL Express


Date: 3 hours ago
City: Petaling Jaya
Contract type: Full time
Job Responsibilities

Process


  • Manage DHLE Denied/Restricted Parties Screening Program for assigned countries.
  • Works with DHLE leadership and Government Agencies to ensure compliant export processes.
  • Provide regulatory compliance reports and metrics.
  • Responsible for keeping abreast of new or pending laws and regulations that could potentially affect the business and then communicate compliance changes to impacted areas of the organization.
  • Research and review High-risk Sanctioned Country shipments against DHLE policy and government regulations.
  • Review and update, as necessary, internal policies and procedures pertaining to regulations and export clearance.
  • Identify areas of exposure to regulatory violations and make corrective action recommendations, if applicable, to senior management
  • Ensure, with Senior Manager and Director, that employees in assigned countries are properly trained on aspects of governmental and regulatory agency regulations and DHL policies and procedures.
  • Provide support to commercial team to address customer concerns and respond to customer requests regarding regulatory or compliance concerns.
  • Develop a team spirit, ‘As One’ culture, with cross utilization and multitasking capabilities within the team.
  • Plan, organize and direct an efficient and effective function.
  • Ensure Supervisors and Managers are supported in their leadership development.
  • Ensure employees are motivated and engaged.
  • Fluent English and another regional language, depending on the region is a requirement.
  • Support with the overall compliance function of the region, in particular implementation of the trade compliance manual, audits, and reporting.
  • Work with all stakeholders to promote, educate and further customs and denied party compliance in the region through management, visibility, processes in alignment with GSOP and other adopted policies.


Stakeholders


  • Supports customers with compliance issues related to Denied Party / Sanctions compliance matter.
  • Works with country organizations in AP ensuring OPS and CS processes are compliant with Global SOP and the applicable law.
  • Develop good relationships and communication methods to ensure compliant and smooth operations.
  • Actively work with the Global / Regional Service Quality team to deliver alignment of the process in accordance with Global SOP.
  • Liaise with relevant regulatory officials on specific issues and problems if necessary.


Management Responsibility


  • Oversee entire support team operations with assistance of support team managers.
  • Clearly define department roles, responsibility, and performance targets for the function.
  • Develop IKOs/KPIs with team members and monitor individual performance, including coaching and conduct performance appraisals.
  • Develop a culture of quality, service excellence, flexibility, and cost consciousness.
  • Supporting managers and supervisors with their CIM Supervisory and First Choice journey ensuring their progress and development
  • Identify training needs and opportunities to develop a highly skilled functional department.


Skills


  • Knowledge of the applicable Export Control regulations including Denied Party regulations, embargo /sanction rules and Strategic Trade Controlled goods.
  • Understanding of the impact of technology solutions on the export control
  • Strong proficiency in MS Office
  • Strong analytical skill and presentation skill
  • Working knowledge of data analysis and performance / operation metrics
  • In depth knowledge of due diligence processes for embargo / sanction countries
  • Self-starter, Self-motivated individual capable of negotiating with global and regional contacts and implement the global export control framework (including global SOP).
  • Ability to think strategically. Willing to tackle new challenges, navigate complex issues, and design solutions.
  • A thorough understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered.
  • Develops advanced concepts, techniques, and standards.
  • Develops new applications based on professional principles and theories.
  • Deals with cross-cultural tactical issues. Ability to lead and manage cross-functionally.
  • Ability to lead and manage change, projects, processes, and improvements across multiple functions.
  • Strong Program/Project and time management skills, including ability to direct multiple projects simultaneously.
  • Team leader, collaborator, and skilful driver of change. Supporter of strategic plans to drive growth through the use of leadership attributes. Able to influence with demonstrated business acumen, empower employees, and motivate teams.
  • Excellent communication and interpersonal skills
  • Strong negotiation & influencing skills.
  • Good training skills
  • Fluent English and another regional language, depending on the region requirement (Korean, Japanese, Mandarin etc)


Qualifications

Expected Years of Experience


  • Min 10 years of working experience in regulatory compliance, corporate audit, Denied Parties Screening solutions including solution implementation or related experience required.
  • Min 7 years in team management with excellent leadership skills.
  • Strong operational experience in the Express environment and compliance or appropriate business experience (preferable)


Educational Qualifications


  • Bachelor's degree from a reputable academic institution or equivalent by experience (preferable in International Law, Compliance, International Business Administration or other related subject)

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