Senior Customer Care Agent (Email & Live Chat)

Amway Costa Rica


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Primary Responsibilities

  • Respond to customer inquiries via phone, email, Live chat, or social media in a timely and professional manner.
  • Provide accurate and comprehensive information about products, services, and company policies.
  • Resolve customer complaints and issues, ensuring that they are handled with care and resolved effectively.
  • Capable of handling complex cases and providing solutions in accordance with standard operating procedures (SOPs).
  • Escalate complex or unresolved issues to higher-level support or management as needed.
  • Maintain accurate records of customer interactions, transactions, comments, and complaints.
  • Collaborate with other departments, such as sales, after sales , and marketing, to ensure a smooth customer experience.
  • Stay up-to-date with company products, services, and policies to provide accurate information to customers.
  • Meet or exceed performance targets, including response time, resolution time, and customer satisfaction ratings.
  • Actively contribute to continuous improvement initiatives by providing customer feedback and suggesting enhancements to processes or products.

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