Senior Customer Service Assistant
CardBiz Group of Companies
Date: 19 hours ago
City: Petaling Jaya
Contract type: Full time
Job Responsibility
To efficiently handle inbound and outbound customer call inquiries.
To efficiently handle inbound and outbound customer call inquiries.
- To provide fast and timely solutions to all customer related problems.
- To ensure customer satisfaction by providing excellent Customer Services.
- To be constantly guided by company's service standards.
- Effectively manage large numbers of incoming calls
- Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on EDC products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information
- Fresh graduates are encouraged to apply.
- Preferable those can speak Mandarin speaker will be added advantage.
- Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
- Possess good telephone etiquette with a smiley voice.
- Knowledge in handling basic computer (Microsoft Excel/Word etc).
- Good communication and interpersonal skills.
- Ability to multi-task, prioritise and manage time effectively
- Social media savvy
- Required to work shifts that include weekends
- Annual leave and sick leave
- Bonus
- KWSP and SOCSO
- Medical Claim
- Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
- Career Progression opportunities - you maybe able to get promotion easily.
- Referral Fees
- Staff Refreshment provided
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