Senior Customer Service Assistant

CardBiz Group of Companies


Date: 1 week ago
City: Petaling Jaya
Salary: MYR 2,300 - MYR 3,500 per month
Contract type: Full time
Job Responsibility

  • To efficiently handle inbound and outbound customer call inquiries.
  • To provide fast and timely solutions to all customer related problems.
  • To ensure customer satisfaction by providing excellent Customer Services.
  • To be constantly guided by company's service standards.
  • Effectively manage large numbers of incoming calls
  • Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies

Job Requirements

  • Able to speak in English, Bahasa Malaysia and Mandarin.
  • Fresh graduates are encouraged to apply.
  • Candidates must possess at least SPM
  • Previous working experience in customer service, or customer service related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential
  • Possess good telephone etiquette with a smiley voice.
  • Knowledge in handling basic computer (Microsoft Excel/Word etc).
  • Good communication and interpersonal skills.
  • Ability to multi-task, prioritise and manage time effectively
  • Social media savvy

Job Benefits

  • Annual leave and sick leave
  • Bonus
  • KWSP and SOCSO
  • Medical & Insurance Coverage
  • Yearly Increments to upgrade your basic salary yearly & improve your lifestyle.
  • Career Progression opportunities - you maybe able to get promotion easily.

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Customer Support Executive

Agensi Pekerjaan JobScoper Sdn. Bhd., Petaling Jaya
MYR 3,000 - MYR 4,000 per month
6 hours ago
Job ResponsibilityCustomer Support & Service: Provide personalized service to high-value clients and assist with their banking needs via inbound call, email and live chat. Address and resolve escalated customer inquiries and complaints promptly.Operational Excellence: Monitor service metrics, identify process gaps, and suggest improvements. Ensure all documentation and account setup procedures adhere to banking regulations and internal policies.Compliance & Risk Management:...

Copyright Analyst/Assistant

Warner Chappell Music, Petaling Jaya
20 hours ago
Job DescriptionAt Warner Music Group, we’re a global collective of music makers and music lovers, tech innovators and inspired entrepreneurs, game-changing creatives and passionate team members. Here, we turn dreams into stardom and audiences into fans. We are guided by three core values that underpin everything we do across all our diverse businesses: Curiosity: We do our best work when...

Billing Admin - Mandarin Speaker

Sun* Vietnam, Petaling Jaya
MYR 2,300 - MYR 3,500 per month
22 hours ago
Job ResponsibilityProcess and issue Sales Order, Delivery Order & Invoices in a timely manner.Respond to sales personnel inquiries regarding billing issues and resolve discrepancies.Arrange logistics partners for order delivery.Maintain and update customer records with billing information.Coordinate between sales, warehouse and logistics to ensure smooth operations.Perform other duties or tasks as assigned by immediate superior.Job RequirementsMinimum SPM/ Diploma level or equivalent...