Senior Data Analytics, Collection

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

The Regional Collections team is an experienced and diverse group responsible for driving collection strategies, training, quality control, data, and analytics across multiple markets and segments. We help maintain portfolio quality within set targets. We are committed to new ideas, collaboration, and delivering measurable results. If you're looking for a supportive environment where you can make a meaningful impact, we'd love for you to join us!

Get to Know the Role

• We are looking for assistant manager of the Regional Collections Strategy team to handle all the data-related processes in the Collections area.
• You will report into the Head, Regional Collections and hybrid working in Petaling Jaya, Selangor.
  
  

The Critical Tasks You Will Perform

• You will be responsible for all regular reports and ad-hoc collection-related analysis for all countries.
• You will ensure that agent incentives are computed and paid correctly following the incentive scheme.
• You will work with country collection managers and the data team for all data-related inquiries and manage risks related to LI and repayment rate targets.
• You will provide support in designing and accomplishing dynamic collection strategies for backend (late, DPD >90+) collections, ensuring qualified accounts are endorsed to the External Collection Agency (ECA) monthly and tracking their repayment and performance.
• You will monitor backend strategies and ensure operations are running in all 6 countries.
• You will assist country collection managers in preparing and forecasting budgets, including the number of agents and collection activity costs (e.g., SMS, Telco, Incentive, LOD, among others).
  
  

Qualifications

What Essential Skills You Will Need

• At least 5+ years of experience in collections or debt recovery within the hire purchase or financial services industry.
• You have strong understanding of credit risk management, debt recovery strategies, and legal regulations.
• You have proven leadership skills with the ability to motivate and manage a collections team.
  
  

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
  
  

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer, we consider all candidates fairly and equally regardless of nationality, ethnicity, religion, age, gender identity, sexual orientation, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.