Senior Engineer Customer Quality and Complaint

As a Senior Customer Quality and Complaint Specialist at Infineon Technologies, you will be the crucial link between Infineon and its customers, ensuring their interests are met while driving product quality and customer satisfaction. Your role includes managing customer complaints, collaborating with various teams to drive product improvements, moderating problem-solving teams, and contributing to digitalization projects. With a focus on customer concerns, data analytics, and problem-solving methods, you'll play a pivotal role in enhancing quality and resolving customer issues. Join us in this dynamic role and make a significant impact on customer satisfaction and product quality.

Job Description

In your new role you will:

• Be the point of contact for Customer Quality topics, liaising with different areas within Infineon as the customer advocate to fulfil the interests of the customers and Infineon
• Manage Customer Complaints (FARs) for designated customers respectively product lines within the Division PSS, playing the roles of Customer Interface, Complaint Manager and FAR Coordinator whenever applicable, to drive proper problem resolution within the agreed target dates and according to customer and IFX process requirements
• Liaise with Business Lines, Failure Analysis Labs and Customer Quality teams in different regions, to drive product and process improvements, resolve customer issues and secure resources for the management of FARs and other customer requests
• Moderate Problem Solving (8D) teams involving other functions within and outside of PSS, facilitating teams to solve problems, identify gaps and trigger improvements
• Contribute to digitalization projects, identifying processes where digitalization or artificial intelligence bring strong benefits in quality and speed
• Contribute, whenever required, to improvement projects focusing on Quality and Customer Satisfaction, within the scope and milestones defined by the PSS Management team
  
  

Your Profile

You are best equipped for this task if you have:

• At least 1 year of working experience in a quality related function, ideally in semiconductors and their production
• Ability to quickly establish a successful cooperation and clarify areas of responsibility with your colleagues.
• The passion and the courage to develop new and creative ideas in your working area.
• Responsibility that is committed to the customer's concerns and awards them with a high priority and keep the customer informed appropriately, transparently and regularly.
• Capability to make decisions in complex environments and under pressure
• Experience in data analytics and managing quality of software is a strong plus
• Knowledge and experience in problem solving methods, procedures and tools (e.g. 8D, FMEA, 5why, etc.)
• Experience in SAP, Tableau and MS Office; knowledge of statistics tools such as Minitab is well-desired
• Mandatory business-fluent English; German is a plus
  
  

#WeAreIn for driving decarbonization and digitalization.

As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?

We are on a journey to create the best Infineon for everyone.

This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.