Senior Executive, Finance Shared Service (Order to Cash - Collections)

Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.

At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.

Responsibilities

• Follow the procedure strictly to complete simple daily operation task according to the Service Level Agreement requirements
• Facilitating weekly or bi-weekly discussions on AR collectability
• Calling and sending email chasers and following up on outstanding AR status
• Managing the freezing and unfreezing of unpaid shipper accounts
• Coordinating and monitoring emails replies and disputes with shippers and internal stakeholders
• Supporting cash application during the 1st week of closing period
• Keep track of assigned accounts to identify outstanding debts
• Plan course of action to recover outstanding payments
• Locate and contact debtors to inquire of their payment status
• Negotiate payoff deadlines or payment plans
• Handle questions or complaints
• Investigate and resolve discrepancies
• Create trust relationships with debtors when possible to avoid future issues
• Update account status and database regularly
• Alert superiors of debtors unwilling or unable to pay when necessary
• Comply with requirements when legal action is unavoidable
• Manage the recovery of written off accounts
• Hitting KPI of collections set every month
• Ability to initiate or lead/assist on continuous improvement of business processes and system enhancement
• Provide support to local country finance team, liaise, and communicate effectively with stakeholders on relevant issue
• Build and sustain effective relationships with local country finance
• Respond to audit/local country finance queries on a timely basis
• Any other ad-hoc task assigned.
  
  

Requirements

• Min. Degree/Diploma/Professional certification in any field.
• Min. 3-5 years of relevant experience
• Good billing and receipts/collection process knowledge
• Experience working with multinational organization/environment especially in a high growth, rapidly changing culture
• Have relevant working experiences in banking/ finance, collections and related legal matters (a plus)
• Experience with SSC environment will be an added advantage
• Experience in transformation in implementing process improvements and automations
• Knowledge of NetSuite ERP system will be an added advantage
• Knowledge in automation and BI tools (i.e. Power BI and Tableau) would be an added advantage
• Good Excel skill
• Experience in working with targets and tight deadlines
• Knowledge of relevant legal requirements
  
  

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