Senior Executive, IT Application Support

Responsibilities

• Responsible to manage new change request on external maintained system from change request scope definition through implementation across internal, external and cross functional teams.
• Responsible to provide first line support to users on all application related requests/enquiries.
• Responsible to assist in the smooth running of BAU for IT functions.
• Understand and familiar with database structure and data contents of various applications.
• Able to access database and perform necessary actions (query, extraction, investigation) to support the BAU operations of section.
• Ensure project/dept milestones/goals are met and adhering to approved budgets.
• To meet and attend the demand and delivery of data warehouse systems/services and system.
• Follow-up and communicate effectively with relevant parties to ensure the project is delivered on time and within budget.
• Ensure all mandatory project/request documents are properly sign-off and documented.
• Responsible for performance, availability and scalability of the various applications.
• Provide IT solutions to meet the business need that is aligned to the Company’s strategic business objective.
• Ensures assign tasks and assignment are completed satisfactorily on time, and in compliance with proposal and established standards.
• Responsible to assist in smooth running of business as usual for IT functions.

Requirements

• Degree in Information Technology.
• Minimum 3 years experience in IT related function.
• Databases knowledge (MS SQL, MySQL, Oracle, DB2, etc)
• Good analytical and problem solving skills.
• Effective communication, writing and interpersonal communication.
• Good business acumen and organization awareness.