Senior L3 Support Engineer (SWIFT App) PRO

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SN190 WO#2 PRO

Job Title: Senior L3 Support Engineer - SWIFT Applications

Domain: PRO

Sub-Domain: SWIFT

Experience Level: Senior (6-9 years)

Location: Kuala Lumpur

Job Summary:

We are looking for a Senior L3 Support Engineer with deep expertise in SWIFT Solutions (AMH/AMG/SAG) to provide production support and maintenance in a secure and high-compliance environment. The ideal candidate will have experience in Oracle Database, a strong understanding of financial message formats such as MTxxx and ISO20022, and be familiar with audit and security best practices.

Key Responsibilities

Provide Level 3 support for SWIFT applications (AMH/AMG/SAG) in a 24/7 mission-critical financial environment.

Perform root cause analysis, incident resolution, and environment management for production systems.

Ensure compliance with security policies including encryption, two-factor/multi-factor authentication, and audit readiness.

Collaborate with infrastructure, security, and development teams to ensure smooth operations and deployments.

Monitor system performance and support disaster recovery procedures as required.

Maintain detailed documentation of system configurations, procedures, and incident resolutions.

Technical Skills & Requirements

Mandatory

Hands-on experience with SWIFT Solutions: AMH (Alliance Messaging Hub), AMG (Alliance Gateway), SAG (Secure Access Gateway)

Strong knowledge of Oracle Database 19c

Experience in high-security environments (e.g., financial institutions)

Familiarity with audit processes, encryption standards, and multi-factor authentication (MFA)

Knowledge of SWIFT message formats: MTxxx and ISO20022

Nice-to-Have

Java Spring Boot development exposure

Shell scripting for automation and support tasks

Experience with JBoss (Application Server) and Apache (Web Server)

Prior exposure to Citrix environment.

You will also have opportunities to hone your functional skills and expertise in an area of specialization. We offer a variety of formal and informal training programs at every level to help you acquire and build specialized skills faster. Learning takes place both on the job and through formal training conducted online, in the classroom, or in collaboration with teammates. The sheer variety of work we do, and the experience it offers, provide an unbeatable platform from which to build a career.

Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.