Senior Logistic Controller
TapTalent.ai
Date: 1 week ago
City: Subang Jaya
Contract type: Full time
We're Hiring: Senior Logistics Customer Service/ Operations Controller!
We are seeking an experienced and detail-oriented Senior Logistics Customer Service/ Operations to support the Asia-Pacific region. The ideal candidate will be responsible for coordinating and monitoring day-to-day shipments for appointed international customers, act as single point of contact and handle all mode of transports.
Location: Subang Jaya, Malaysia
Work Mode: Work From Office
Role: Senior Logistic / Customer Service Operation Controller
What You'll Do
Receive, book, track and manage shipments in various modes of transports, primarily sea and air
Monitoring of shipments and maintaining status and visibility of shipments
Correct and timely handling and review of all transport relevant documents
Liaise with our appointed service partners & collaborate with cross-functional teams
Troubleshooting by communicating with all involved parties and available resources in order to develop corrective action plans, attend to and solve incident and complain issues timely and efficiently.
Serve as first point of contact for customers ensuring efficient customer communication
Support reviews and development of standard operating procedures (SOP), internal and external
What We’re Looking For
5 years of professional experience in freight forwarding
Proven track record of handling and organizing shipments in one or more of the following mode of transports: Sea, Air, Truck, Rail or/and Express
Solid understanding of shipping terms, documentation and terminology
Effective written and oral communication skills in English & Mandarin
Proficiency in common applications e.g. Microsoft Office, SAP experience is a plus
Ability to be a role model by taking ownership/responsibilities and showing a pro-active approach as problem solver
Ready to make an impact? Apply now and let’s grow together!
We are seeking an experienced and detail-oriented Senior Logistics Customer Service/ Operations to support the Asia-Pacific region. The ideal candidate will be responsible for coordinating and monitoring day-to-day shipments for appointed international customers, act as single point of contact and handle all mode of transports.
Location: Subang Jaya, Malaysia
Work Mode: Work From Office
Role: Senior Logistic / Customer Service Operation Controller
What You'll Do
Receive, book, track and manage shipments in various modes of transports, primarily sea and air
Monitoring of shipments and maintaining status and visibility of shipments
Correct and timely handling and review of all transport relevant documents
Liaise with our appointed service partners & collaborate with cross-functional teams
Troubleshooting by communicating with all involved parties and available resources in order to develop corrective action plans, attend to and solve incident and complain issues timely and efficiently.
Serve as first point of contact for customers ensuring efficient customer communication
Support reviews and development of standard operating procedures (SOP), internal and external
What We’re Looking For
5 years of professional experience in freight forwarding
Proven track record of handling and organizing shipments in one or more of the following mode of transports: Sea, Air, Truck, Rail or/and Express
Solid understanding of shipping terms, documentation and terminology
Effective written and oral communication skills in English & Mandarin
Proficiency in common applications e.g. Microsoft Office, SAP experience is a plus
Ability to be a role model by taking ownership/responsibilities and showing a pro-active approach as problem solver
Ready to make an impact? Apply now and let’s grow together!
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