Senior Officer, Customer Service (Indonesian Speaker)

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.


Objectives of the Position

• The primary function of this role is to provide efficient order management, manage interfaces with customers for order to cash processes and provide improvements to supply chain management.
• Effectively communicate and resolve order issues with customers and sales.
• Responsibility of placing replenishment purchase order to supply source and monitor the delivery schedule
  
  
  

Main Areas Of Responsibilities And Key Activities

• Manage Master Data maintenance process to ensure effective order management and the End-to-End order process by proactively collaborating with multiple functions.
• Capture market intelligence on the supply chain related topics from daily interaction with customers and share with the business as appropriate and be an integral part of business management.
• Contribute to development of customer relationships through proactive customer communication related to order management e.g. product availability, order status and delivery tracking.
• Support Credit Management, Billing and Accounts Receivable Follow-up.
• Issuing tax invoices for month end closing.
• Handle customer complaints in BASF’s available system (Non-Conformance Management, tNPS) and actively communicate status, investigation results, corrective actions to customers to ensure on time closure for non-product quality related complaints. Capture customer expectations / requirement and feedback to the business team.
• Ensure that all operations are carried out in compliant with business rules, internal standards, and local government regulations. Report any areas of concern immediately to Supply Chain Manager.
• Provide order status report and monitor customers’ order placement against sales forecast and Joint-customer call to customers in case of request by sales team as sales supporter.
  
  
  

Job Requirements

• Bachelor degree in business administration or familiar areas
• Experience in customer service in an international company for more than 2 years or relevant work experience in SCM/sales/controlling
• Chemical industry background preferred
  
  
  

Technical & Professional Knowledge

• Experience in using ERP systems such as SAP (at least intermediate level)
• Experience with data analytics or reporting systems (e.g. PowerBI) is a plus.
• Understanding of end-to-end OTC process
• Possess excellent communication, and interpersonal skills
• Good proficiency in Bahasa Indonesian language and English
• Proactive, can work independently and in teams