Senior Operations Executive (Payroll Services, HR Consultation & Advisory)

TapTalent.ai


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Responsibilities

This role will support the Operations Manager for the below duties:

  • Act as a liaison between clients management and employees by addressing demands, grievances, and workplace issues.
  • Advise clients on employee misconduct, performance challenges, and disciplinary procedures, including Domestic Inquiries and Performance Improvement Plans.
  • Evaluate staff training needs and develop tailored programs and internal trainings.
  • Prepare and present HR and payroll reports, analysis, and strategic recommendations to clients.
  • Manage end-to-end payroll cycles for multiple clients across various employment types (permanent, contract, contingent workers, foreigners, etc.).
  • Perform full payroll functions including pre-payroll checks, payroll validation, statutory submissions, and post-payroll processing.
  • Resolve payroll-related queries and provide ongoing HR advisory support to clients.
  • Design and implement improvements in HRIS and payroll systems to enhance service delivery and operational efficiency.
  • Manage payroll accounts, conduct data analysis, and generate detailed payroll reports for client review.

Requirements

  • Excellent interpersonal skills and proficiency in Mandarin, English & BM.
  • Expertise in statutory contributions and compliance: EPF, SOCSO, EIS, LHDN, HRDC.
  • Well-versed in Employment Act 1955 (including 2022 amendments) and Industrial Relations Act 1967.
  • Experience with payroll processing using both manual and HRIS
  • Excellent interpersonal skills including a demonstrated ability to quickly build rapport.
  • Persistent and results-oriented.
  • Strong attention to details.
  • Patient and able to handle customers' queries & complaints.
  • Ability to work under pressure and to meet deadlines

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