Senior Sales Engineer
KONE
Date: 3 weeks ago
City: Petaling Jaya
Contract type: Full time
Why this role?
As a Modernization Sales Farmer, you will proactively generate leads with existing customers and collaborate with the maintenance team to determine the most optimal approach from a customer perspective. You will be responsible for selling modernizations, full replacements, Advanced People Flow Solutions, and other digital solutions, while also supporting customer budgeting through Asset Management Planning.
What will you be doing?
Customer Relationship Management:
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
As a Modernization Sales Farmer, you will proactively generate leads with existing customers and collaborate with the maintenance team to determine the most optimal approach from a customer perspective. You will be responsible for selling modernizations, full replacements, Advanced People Flow Solutions, and other digital solutions, while also supporting customer budgeting through Asset Management Planning.
What will you be doing?
Customer Relationship Management:
- Proactively develop and strengthen customer relationships within your area of responsibility.
- Be accountable for developing KONE's position within your customer base or market area.
- Create and communicate leads and sales opportunities to the entire KONE sales team (e.g., cross-selling).
- Ensure customer satisfaction and address complaints in collaboration with the KONE team.
- Maintain accurate customer data and documentation.
- Promote asset management plans to assist customers with budgeting.
- Generate opportunities proactively from the existing customer base.
- Collaborate with the maintenance team for leads, working closely with maintenance technicians.
- Be accountable for leads, opportunities, orders/contracts, and meeting sales budget and pricing targets.
- Identify customer needs and ensure that KONE’s solutions align with those needs.
- Handle pricing using approved tendering tools and optimize prices and discounts within your authority.
- Validate that contract contents align with negotiation outcomes.
- Maintain up-to-date information on opportunities, tasks, and visits, keeping sales funnel data current.
- Ensure timely and accurate reporting in CRM.
- Gather relevant market and competitor information from the field.
- Support the finance function in money collection.
- Manage the account throughout the entire sales process.
- Ensure the decision to tender is approved by the Gate approver, based on discount authorities.
- Be accountable for the project/order until Order Booking.
- Drive the execution of your individual sales plan.
- Demonstrates strong sales and customer service experience.
- Passion and commitment to solving customers’ needs.
- Familiarity with value selling methodology and complex technology solutions.
- Experience with KONE customers’ industries is a plus.
- Possesses basic English and digital skills with a mindset geared towards innovation.
- Minimum 3 years of working experience in the elevator industry.
- Holds a bachelor’s or master’s degree in economics, engineering, or a related field.
- Career progression and opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- You are surrounded by fun colleagues and a lively working environment. The best part is all leaders are great and open-minded.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
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