Senior Tech Support
ZUS Coffee
Date: 2 days ago
City: Subang Jaya
Contract type: Full time
Position Responsibilities
Qualification And Experience
[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-zus-coffee-job-senior-tech-support]
- Provide first-level & second-level support to resolve customer or internal technical issues via ticketing systems.
- Troubleshoot and resolve basic issues related to database SQL queries, PHP scripts, and other system components.
- Assist in identifying and escalating unresolved issues to higher-level support teams.
- Monitor system performance and report anomalies.
- Perform routine system checks and data analysis to ensure smooth operation.
- Document technical issues and solutions for future reference.
- Collaborate with development teams to provide insights on user-reported issues.
- Handle most ticket issues related to Cup Count/ZUS points/Address and cannot find issue/change phone number/ payment related issue and etc.
- Handle grant access (ZUS App, Zurista app) to the HQ and Internal staff which approve of Tech manager.
Qualification And Experience
- Diploma or Bachelor's degree in Computer Science, Information Technology, or related fields.
- 2-3 years of experience in a similar role with relevant knowledge are welcome to apply.
- Basic understanding of database systems and ability to execute SQL queries (e.g., SELECT, UPDATE).
- Fundamental knowledge of PHP for debugging and minor code fixes.
- Understanding of web applications and APIs is a bonus.
[Apply now at https://my.hiredly.com/jobs/jobs-malaysia-zus-coffee-job-senior-tech-support]
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