Senior Technical Content Developer

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the team

The Technical Learning team is a high performing team of passionate, fun-loving and hardworking individuals with varied backgrounds. We have come together to enrich and increase individual and organization productivity, and transform the Grab engineering culture through knowledge management, engagement, and training.

Our mission is to empower Tech Grabbers to succeed in their roles by being a center of excellence through a centralized platform for technical documentation and self-help learning, developing an engagingly robust onboarding and enablement experience for our engineers.

We’re also exploring the use of AI-driven tools and automation to enhance learning experiences, improve documentation workflows, and scale knowledge sharing across the organization.

Get to Know the Role

The Technical Learning team is a high performing team of passionate, fun-loving and hardworking individuals with varied backgrounds. We have come together to enrich and increase individual and organization productivity, and transform the Grab engineering culture through knowledge management, engagement, and training.

Our mission is to empower Tech Grabbers to succeed in their roles by being a center of excellence through a centralized platform for technical documentation and self-help learning, developing an engagingly robust onboarding and enablement experience for our engineers.

We’re also exploring the use of AI-driven tools and automation to enhance learning experiences, improve documentation workflows, and scale knowledge sharing across the organization.

We’re looking for a Senior Technical Content Developer who is passionate about learning and communicating complex ideas in clear, concise, and accurate ways. In this role, you’ll be a key driver in shaping Grab’s knowledge management culture across technical teams—spanning both platform and service domains—with a strong focus on engineering excellence, onboarding, and impactful documentation initiatives.

You’ll collaborate with engineers, product managers, and other stakeholders to drive high-quality, scalable documentation and training programs that impact hundreds of engineers across the organization.

The Critical Tasks You Will Perform

• Own and manage end-to-end documentation efforts across technical teams, with a focus on Documentation as Code.
• Lead the strategy, development, and continuous improvement of technical documentation, internal knowledge sharing, and on-demand learning programs.
• Collaborate closely with engineering and platform teams to produce clear, concise, and technically accurate documentation on topics such as stability, scalability, resiliency, on-call operations, and incident management.
• Participate in documentation planning with product and engineering teams, and help integrate documentation into broader product and engineering workflows.
• Champion a strong documentation and learning culture within engineering by identifying gaps, pain points, and opportunities to deliver meaningful, scalable content.
• Define and uphold content standards, style guides, and templates that empower engineers to be better communicators.
• Create sample code, onboarding guides, and training materials to support internal adoption and self-service learning.
• Review, test, and refine documentation created by others—ensuring it meets high standards for quality and usability.
• Help elevate Grab’s technical brand by curating and publishing blogs and knowledge articles internally and externally.
• Explore and apply AI-powered tools and techniques to improve content creation, personalization, and discoverability.
• Mentor and support fellow technical content developers, fostering growth across the team.
  
  

Qualifications

What Essential Skills You Will Need

• 6+ years of experience in technical writing, developer documentation, content strategy, or similar roles.
• A strong grasp of information architecture and the ability to craft content that meets users where they are.
• Experience working closely with engineering teams to research, test, and document technical features and concepts.
• Experience with Documentation as Code workflows and tools (e.g., Markdown, Git-based doc systems, CI/CD).
• Solid knowledge of software development lifecycle (SDLC), modern infrastructure, Git, microservices, or related technologies.
• A self-starter mindset with the ability to thrive in fast-paced, ambiguous environments.
• A track record of cross-functional collaboration across engineering, product, design, and enablement teams.
• Excellent communication, editing, and proofreading skills, with an eye for detail and consistency.
• Passion for continuous learning, developer enablement, and knowledge-sharing initiatives.
• Strong sense of empathy, curiosity, and a problem-solving attitude.
• A forward-thinking approach to leveraging AI in technical writing and learning—whether through content automation, intelligent search, or documentation assistants.
  
  

Nice-to-Haves

• Experience with Hugo/Docsy or Docusaurus
• Hands-on experience creating developer-facing documentation or API reference materials.
• Familiarity with employee onboarding, developer training, or enablement programs.
• Knowledge of cloud computing, distributed systems, or microservices architecture.
• Bonus points if you have experience in technical marketing, graphic design, or video editing.
  
  

Additional Information

Our Commitment

We recognize that with these individual attributes come different workplace challenges, and we will work with Grabbers to address them in our journey towards creating inclusion at Grab for all Grabbers.