Service Delivery Ops Analyst

THE WORK: Are you ready to take on new challenges and excel in a dynamic environment? Join our team where you will be expected to perform independently and become an SME, required active participation/contribution in team discussions, and contribute in providing solutions to work-related problems. Let's embark on this exciting journey together! Monitor delivery of a program, project, or managed service Work with project managers to determine project plan, timeframe, and estimates Manage workload to ensure even distribution of responsibilities Ensure tasks and deliverables are in accordance with the statement of work and service level agreement Monitor delivery performance and quality using metrics and status reporting Communicate across multiple stakeholders to manage expectations, accountability, and impact HERE'S WHAT YOU WILL NEED: Beginner proficiency in SAP for Insurance Beginner proficiency in Record To Report (R2R) A minimum of 1 year of experience in relevant related skills Bachelor's Degree in relevant field of studies BONUS POINTS IF YOU HAVE: Intermediate proficiency in Data Analysis Advanced proficiency in Project Management Expert proficiency in Communication Skills

F A background. Relevant controllership experience is a plus. Able to communicate in Thai language