Service Desk Agent
Accenture Southeast Asia
Date: 4 days ago
City: Subang Jaya
Contract type: Full time
THE WORK: Join our dynamic team! Build Knowledge and support the team. Participate in Problem Solving discussions. Let's embark on an exciting journey together.
Drive incident and outage management, investigation and restoration
Monitor systems and trends to improve performance and prevent incidents
Track and facilitate acceptance of changes to production environments
Operate information technology production services according to management protocols and Service Level Agreements (SLAs)
HERE'S WHAT YOU WILL NEED:
Advanced proficiency in IT Service Desk
Advanced proficiency in Customer Technical Support
It is advantageous to have prior experience in relevant related skills
Bachelor's Degree in relevant field of studies
BONUS POINTS IF YOU HAVE:
Advanced Customer Satisfaction proficiency
Intermediate Quality Assurance (QA) proficiency
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