Service Desk Analyst (Japanese Speaker)

Job Description

We are seeking a highly motivated individual to join our team as a

Service Desk Analyst. The ideal candidate will be responsible for

resolving technical issues related to network, hardware and software for

both internal and external customers, providing proactive support, and

ensuring customer satisfaction.

Key Responsibilities

• Single point of contact for troubleshooting and resolving technical
  
  

issues for network, hardware and software based on customer needs.

• Provide answers to service, product, and technical inquiries for current
  
  

and legacy products.

• Offer proactive support to help reduce the occurrence of issues
• Collaborate with team members to meet service-level agreements
  
  

(SLAs).

• Communicate effectively in both writing and speech
  
  

Qualifications

• Diploma or Bachelor's degree
• 3-5+ years of relevant technical experience
• Good communication in Japanese at least certified with JLPT Level
  
  

2/N2 or BJT J3 (advantage)

Skills & Experience

• Strong communication skills in Japanese and exceptional customer
  
  

service skills.

• Experience in troubleshooting and problem resolution in technical
  
  

environments over the phone and email in Japanese.

• Knowledge of network, computing hardware, software, and peripheral
  
  

devices.

• Familiarity with case management tools
• Demonstrated ability to adapt to a changing and work under high
  
  

pressure environment

• Willingness to work on a staggered normal working schedule and in
  
  

Petaling Jaya.

This role offers an excellent opportunity for individuals looking to develop

their technical support skills in a dynamic and customer-focused

environment.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.