Service Desk Analyst (Japanese Speaker)

Job Description

We are seeking a highly motivated individual to join our team as a Service Desk Analyst. The ideal candidate will be responsible for resolving technical issues related to network, hardware and software for both internal and external customers, providing proactive support, and ensuring customer satisfaction.

Key Responsibilities

• Single point of contact for troubleshooting and resolving technical issues for network, hardware and software based on customer needs
• Provide answers to service, product, and technical inquiries for current and legacy products
• Offer proactive support to help reduce the occurrence of issues
• Collaborate with team members to meet service-level agreements (SLAs)
• Communicate effectively in both writing and speech
  
  

Qualifications

• Diploma or Bachelor's degree
• 3-5+ years of relevant technical experience
• Good communication in Japanese at least certified with JLPT Level 2/N2 or BJT J3 (advantage)
  
  

Skills & Experience

• Strong communication skills in Japanese and exceptional customer service skills
• Experience in troubleshooting and problem resolution in technical environments over the phone and email in Japanese
• Knowledge of network, computing hardware, software, and peripheral devices
• Familiarity with case management tools
• Demonstrated ability to adapt to a changing and work under high pressure environment
• Willingness to work on a staggered normal working schedule and in Petaling Jaya
  
  

This role offers an excellent opportunity for individuals looking to develop their technical support skills in a dynamic and customer-focused environment

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.