Service Engineer

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We provide inspiration worldwide with our intelligent solutions for industrial automation. We offer a high degree of flexibility to our more than 20.000 employees. We provide you excellent prospects for turning your ideas into reality – because innovation requires freedom and security. We need you. Apply now and keep the world moving.

Service Engineer

Responsible to carry out service jobs remotely and/or at customer’s site. Responsible for failure identification and root cause analysis on technical complaint.

Key Accountabilities

Impact on Business

• Responsible for carrying out service jobs depending on qualification (remotely and/or on-site)
• Troubleshooting of Festo products in customer application
• System installation and/or coordination of system installation
• Commissioning of systems with Festo products
• Inspection of Festo products in customer application
• Maintenance of Festo products in customer application
• Energy saving services
• Product repairs
• Programming services of Festo PLC
• Optimization/modernization of systems
• Customer-specific workshops
• And other services in service catalogue
• Documentation and reporting of service activities
• Respond to customers’ technical inquiries and ensured adherence to the agreed target setting
• Supports Sales Engineer, including site visit, in defining the right price and conditions for a service
• Transferring of expert knowledge to internal and external Festo thru training, application note, demo product or other method
• To perform any ad hoc tasks been assigned by Line Manager from time to time
  
  

Innovation and Change

• Failure identification, root cause analysis, identification of suitable measures, fault clearance, implementation of improvement measures of Festo products
• Development, maintenance and execution of test and simulation (after sales) in the Festo Experience Center
• To observe any potential of process change opportunity
  
  

Communication with internal and/or external Customers, Suppliers as well as Third Parties

• Case escalation to Product Support if problem solving is not possible
  
  

Educational Background

• Bachelor’s Degree in Mechatronic or Electrical
• Master’s Degree in Mechatronic or Electrical, but not mandatory
• Diploma can be considered based on work experience
  
  

Professional Knowledge And Experiences

• 3 - 4 years of Industrial Automations experience necessary.
  
  

Extended Knowledge And Experience

• Customer service oriented
• Good interpersonal and communication skills
• Good spoken and written in English
• Experience in Control system, PLC programming (Festo, Siemens, Omron, Allan Bradley, and/or Beckhoff), sensors, motor controller, servo motor, and/or remote IO, and
• Knowledge in Compressed air preparation, energy saving, pneumatic actuators, control valves, and/or process valves
  
  

You Can Expect The Following With Us

• The good feeling working for a family-owned company with a safe and solid financial basis
• Freedom to explore, innovate and realise your own ideas
• Competitive compensation with attractive perks and other benefits
• Respect and appreciation for each other - regardless of gender, nationality, disability, age and identity
• Lifelong learning with great conditions for individual further development
• Flexible working models depending on the respective workplace for a good balance of work and private life
• Highly modern working environment, infrastructure and communication technologies
• Great family and health services for your well-being
  
  

You can find more information about our benefits and Festo as an employer here.

Contact person: Liza (Liza) Mok, +60(3)61441-129

Reference code: 12155

Company: Festo Sdn. Berhad

Location:

Penang, MY, 11900

We look forward to your application!

Apply now »