Service Engineer

Carrier


Date: 3 weeks ago
City: Kota Kinabalu
Contract type: Full time
Overview

  • Service Operations and account management for field service delivery
  • Manage a team of service technicians
  • <50% back-office & administrative task
  • >50% field and customer fronting

    • Key Duties & Responsibilities
    • Lead a service section to deliver service in accordance with Service Contract or Repair obligations
    • Achieve service KPI such as 100% completion of preventive maintenance, utilization % rate, ensuring job delivery within planned cost
    • Manage a team of service technicians direct reports, and a few in-house subcontractors
    • Work with Assistant Engineer for end-to-end necessary works to ensure smooth delivery of ACMV services inclusive of:
      • Scheduling of technician work schedule, for dispatching of Work Orders through Salesforce & Service Max platform
      • Arranging logistics required for field service including ordering of parts, issuing of parts to field staff / subcontractors, arranging delivery of required equipment or parts
      • Arranging and raising Purchase Orders for subcontractors for delivery of service
      • Coordination with customers on service delivery date including all required documentation for work (Permit to Work, Risk Assessments, etc)
    • Review and approve time entries of technicians’ hours and time sheets
    • Ensure Work Order completion and closure in Salesforce upon completion of field work
    • Ensure Customer Service Report (CSR) / Service Chits uploaded for monthly invoicing
    • Manage other administrative tasks as required such as field staffs’ leave, tools requests, safety related requests, or cost related matters in SAP
    • Support field staffs for any required assistance
    • Backup of Service Manager/ Engineer during their absence
    • Support field service team in above scope after office hours in the event of critical repairs
    Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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