Service Engineer - Contract Role

At Hach (www.hach.com), we ensure water quality for people around the world, and every associate plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team, you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs. You’ll also belong to a respectful and collaborative community that fosters career growth and professional development. You’ll be supported by resources that make a positive difference in your life because, at Hach, we value your authenticity and want your talents to shine.

Motivated by the highest possible stakes of climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

Hach is proud to be a Water Quality company in Veralto (NYSE: VLTO). Imagine a world where everyone has access to clean water, safe food and medicine, and trusted essential goods. That is the tomorrow Veralto is creating today. Veralto is a $5B global leader in essential technology solutions made up of over 16,000 associates across our Water Quality and Product Identification segments all united by a powerful purpose: Safeguarding the World’s Most Vital Resources.

About the role:

Conducts service, repair and/or installation of Hach and Opco products at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. Diagnoses system failures and determines most cost-effective solution.

What You'll Be Doing (Job Responsibilities)

• Manage the service support for the accounts assigned, achieve high customer satisfaction rating and Service revenue target.
• Use established ISO work instructions to provide repair, calibration, certification and preventative maintenance services for all Hach brands equipment.
• May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.
• Provide instrument operation training to customer when needed.
• Provide support to Sales and Marketing team's activities, such as trial, demo and exhibition etc.
• Contribute to strategy in building Hach reputation as a manufacturer with the best technical & service support.
  
  
  

What We Are Looking For (Skills & Qualifications)

• 2+ years of experience in Water or similar industry.
• Knows how to drive and has a valid driving license.
• Diploma, preferably degree in electronics, electrical, chemistry or chemical engineering or similar field.
• Eager learner with good learning capability.
• Good customer interaction skills.
• Able to work independently and prioritize work.
• Willing to travel on short notice.
  
  
  

What’s in it for you:

• You will play an integral part in shaping the Opco’s business in Malaysia, one of strongest and highly visible region with many untapped opportunities.
• You will work with a team where the goal is to create an environment of continuous-improvement, wellness, and open, honest, two-way communication.
  
  
  

Diversity, Equity, and Inclusion | Veralto : We are dedicated to building and sustaining a truly diverse and inclusive culture. These are not just words on a page—Diversity and Inclusion is a top priority for the company, and it ties deeply to each of our core values. We are equal opportunity employers that evaluate applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.

At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

If you’ve ever wondered what’s within you, there’s no better time to find out.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.