Service Engineer Cum Sales at ⁠EXCIMED SDN. BHD.

Our client “EXCIMED SDN. BHD.” is seeking a Service Engineer Cum Sales to join their company!

What you’ll be doing?

• Perform installations, connect equipment with computers and printers, check function, optimize adjustments and settings, calibrate equipment when needed according to manufacturer’s procedures. Perform quality control.
• Repair equipment as far as trained, solve connectivity issues between equipment and computers, printers. Check software installations and find and solve related problems. If necessary will need to format drives and reinstall software after backing up data, restore data, etc.
• Train and help users with the use of the products and the software.
• Clean optics and equipment, tidy up installed equipment, routing cables neatly and securely.
• Pack and unpack equipment and products correctly, securely and tidily.
• Travel to customer’s location and proceed to installation, checking and repair as needed, or packing and organize shipping of product for repair or return if needed.
• Write activity reports, expense reports and repair reports, logging times and spare parts or other components, timely.
• Counsel customers on the use, handling and maintenance of the products. Train users and auxiliary personnel, like nurses or optometrists. Interface with customer’s technicians, if provided.
• Help at special events, like demos, conventions or courses. Help to set up booths or products at roadshows.

Who are they looking for?

• Good knowledge of pc and windows, able to perform software installations and to deal with USB and other interface connection issues.
• Good knowledge of LAN and WAN networking, able to set up such networks and /or to connect computers to them.
• Good mechanical skills: dismantling and assembling electronic and/or mechanical or optical components with cleanliness and precision, soldering, drilling, etc.
• Good attitude and communication skills with customers are very desirable, good temper, readiness to learn new technologies. Discreteness and sensitivity for the needs of the company. Supportive of the company and the customer.
• Will have to sign and comply with non-disclosure agreements, keep manufacturer and company secrets.
• Good background in electronics is desirable, but basic knowledge is a requirement, basic analog circuitry understanding, basic digital circuitry understanding, taking electrical readings, like voltage, current, resistance and impedance, frequency, etc., adjusting and calibrating.
• Cleanliness and care with equipment, has to leave any repaired or installed equipment in pristine state of looks and function.
• Excellent communication skills in English and Bahasa Malaysia.
• Willing and able to travel outside KL from time to time, but most of the time will be based in KL.
• An outgoing and persuasive attitude and ability to deal with people who hold differing beliefs or values
• Confidence and persistence
• Patience and self-motivation
• A flexible approach in order to adapt to constant changes, for example in the healthcare system or product and technologies
• Strong teamwork and networking skills
• Commercial and business awareness
• Good attitude with customers, good temper, readiness to learn new technologies.
  
  

Ready to join this role? Apply now to submit your resume with date of availability and expected salary to us!

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