Service Engineer, Systems Solutions

Job Description

If you are a professional looking for an opportunity to grow and develop your abilities within a dynamic business, Emerson has an appealing role for you!

As a Service Engineer, you will be responsible for providing expert support to our installed customer base of Emerson instruments, including in-house, on-site maintenance and repair services, site installation, commissioning and diagnostic, start-up and after sales support.

In This Role, Your Responsibilities Will Be:

• Perform service operation tasks and duties as assigned by Service Manager.
• Manage and implement service assignment in compliance to company standard procedures and process.
• Prepare service-related reports for customer and internal reporting.
• Achieve and improve customer satisfaction.
• Deliver and close Service projects within customer expected schedule and within project budget.
• Manage and supervise contractors and vendors to achieve project objectives in timely and cost-effective manner.
• Active change order management and pursue project variation orders to improve profit margin.
• Control and monitor project site execution progress and performance.
• Remotely supporting customers and service colleagues to do DCS troubleshooting
  
  

Who You Are:

• Anticipates customer needs and provides services that are beyond customer expectations.
• Uses customer insights to drive and guide the development of new offerings.
• Serves as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key account
  
  

For This Role, You Will Need:

• Hand-on engineering knowledge with focus on customer need and satisfaction
  
  

Preferred Qualifications That Set You Apart:

• Degree/Diploma in Electrical/Electronic Engineering.
• Minimum three years of relevant experience
• Able to communicate verbally and in written form with good interpersonal skills.
  
  

Our Culture & Commitment to You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams, working together are key to driving growth and delivering business results.

We recognize the importance of employee wellbeing. We prioritize providing competitive benefits plans, a variety of medical insurance plans, Employee Assistance Program, employee resource groups, recognition, and much more. Our culture offers flexible time off plans, including paid parental leave (maternal and paternal), vacation and holiday leave.