Service Order Manager
Siemens Energy
Date: 8 hours ago
City: Petaling Jaya
Contract type: Full time
A Snapshot of Your Day
The Service Order Manager is responsible for the execution of all spare parts orders for the compression fleet in the assigned customers/territory in the region. This role process and follow up on spare parts orders (support to other service lines may also be required, i.e. repairs), from order registration to delivery, in compliance with contractual commitments to customers. The Service Order Manager is also responsible for managing and monitoring the backlog of parts orders, managing customer contact during execution and representing Compression Service to clients whenever needed, driving revenue growth, operational excellence, and customer satisfaction.
How You’ll Make An Impact
Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
The Service Order Manager is responsible for the execution of all spare parts orders for the compression fleet in the assigned customers/territory in the region. This role process and follow up on spare parts orders (support to other service lines may also be required, i.e. repairs), from order registration to delivery, in compliance with contractual commitments to customers. The Service Order Manager is also responsible for managing and monitoring the backlog of parts orders, managing customer contact during execution and representing Compression Service to clients whenever needed, driving revenue growth, operational excellence, and customer satisfaction.
How You’ll Make An Impact
- Owner of the order management process from handover through to invoice of spare parts business. Supports the PM team in the material delivery of Repair & Overhaul and Modernization & Upgrade business. Ensure the update and analysis of key service indicators (OTD, PDBL, etc.).
- Customer management for orders under execution, being the voice of the customer in the organization while improving customer contact for all service offerings within the region, including regular, proactive, and/or early communication in case of any issues. Responsible for order booking, raising purchase orders on internal and external supplier, issuing order confirmations to the client, expediting delivery and coordinating shipments with the customer and freight forwarders.
- Collaborates with internal teams (Technical Support, Engineering, Product Competency Centers, Sales, etc.) to clarify technical requests from the customer and resolve delivery concerns. Coordinates with Project Manager for outage/project critical deliveries to ensure project execution on time.
- Reviews, checks and prepares as necessary all shipping documentation to ensure all country specific requirements are fulfilled. Prepares all necessary documentation for invoicing and revenue recognition.
- Assists the finance team with accurate forecasting of deliveries to ensure revenue and cash collection targets are met. Align and coordinate the execution of service orders together with the PCC Parts Execution team in ME&AP.
- 10-15% domestic / international travel may be required.
- A bachelor's degree in engineering, business administration, logistics, or a related field.
- 3-5 years of relevant experience in project management, service business, order management or a related field. Experience in Oil&Gas industry or with rotating equipment under a service oriented organization is a plus.
- Solid computer literacy and experience with Microsoft Office Suite. Proficiency in order management tools and concepts.
- Familiarity with CRM (Salesforce) and ERP software (i.e. SAP) is highly desirable. Specific exposure in SAP T-codes (VA01 – Sales Order Entry, VF01 – Create Invoice, ME23N – Display Purchase Orders, ME51N – Create Purchase Requisition, VL10B – Create Delivery Note) is an added advantage.
- Excellent communication, networking, and relationship-building skills. Fluent in English, with additional languages applicable for the assigned region being an advantage.
- Team player and problem solver
Our Transformation of Industry division is decarbonizing the industrial sector. Increasing electrification and efficiency are key and demand for green H2 and derivative fuels will rise. We enable decarbonization of the industrial sector and the transition to sustainable processes, building on a strong industrial customer base, a global network, diverse technologies, and integrated execution capabilities.
Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With ~100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world's electricity generation.
Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.
Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo
Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity we generate power. We run on inclusion and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character – no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.
Rewards/Benefits
- Opportunity to work on challenging projects in an exciting environment
- Opportunity for remote/flexible work
- Professional support and strong collaboration with colleagues around the world
- Professional development opportunities within the company
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