Service Repair Manager
KONE
Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
What will you be doing?
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
- Lead the entire repair lifecycle, from lead generation and funnel management to job execution and completion.
- Work closely with supervisors and technicians to identify repair needs, qualify leads, and ensure timely delivery.
- Execute and manage repair campaigns (e.g., obsolescence products) together with the planning team.
- Drive sales funnel performance—track sales leads, opportunities, and order conversion.
- Manage large CAPEX opportunities through strategic customer engagement and proposal development.
- Provide tools and insights to operational teams to help them close repair opportunities.
- Track repair orderbook using SAP, assign jobs to field teams/subcontractors, and ensure part availability.
- Coordinate personnel on-site and ensure safety documentation is in place.
- Ensure jobs are delivered to customer specification and on time.
- Support supervisors by providing data, maintaining follow-up schedules, and analyzing campaign effectiveness.
- Engage in field support when needed for more complex repair jobs.
- Strong understanding of elevator/escalator repair components (e.g., door operator, controller, inverter).
- Commercially savvy with the ability to manage and convert sales opportunities.
- Experience in leading field teams or coordinators, with good planning and prioritization skills.
- Excellent customer communication skills—able to translate technical solutions into customer-friendly language.
- Proficient in SAP, CRM, field tools, and reporting dashboards.
- Analytical thinker who can use data to drive decision-making and campaign success.
- Proactive, solution-oriented, and comfortable in fast-paced field environments.
- Career progression and opportunities within a global organization.
- Total reward elements that engage and motivate our employees and help us make KONE a great place to work.
- Comprehensive learning and development programs covering a wide range of professional skills.
- You are surrounded by fun colleagues and a lively working environment. The best part is that all leaders are great and open-minded.
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
Read more on www.kone.com/careers
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