Service Sales

Company Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Job Description

Job Purpose:

Responsible for meeting assigned sales targets for repairs, retrofits, hoists, light lifting equipment (including monorails, jib cranes, air balancers, below-the-hook devices, etc.), spare parts, in-house repairs, general overhauls and consultation services. Responsible for sales cases and/or account actions as needed to support activities generated or identified by inside sales, particularly for priority and protect and develop assigned accounts. Refer opportunities for other products to other sales resources by creating sales cases.

Main Responsibiliies:

• Develops market / business plans and sales strategy for designated market that ensures attainment of service
  
  

contract sales goals and profitability.

• Engage in various sales activities to sell service contracts including inspection, maintenance, on-call service, field
• Modernizations, lifting equipments, etc.
• Prepare action plans for effective search of sales leads and prospects.
• Initiate and coordinate development of action plans to penetrate new markets.
• Development and implementation of sales plans, targets and budgets as needed.
• Maintain accurate records of all pricings, sales, and activity reports.
• Develop new customer and maintain good relationship with the existing customer in its area.
• Provide necessary support to sales engineer with sales activities.
• Provide timely feedback and reports to manager regarding performance
• To be fully aware of and comply with current responsibilities and requirements of the relevant OHS Acts,
  
  

Regulations and applicable Health and Safety policies and procedures to maintain a safe workplace.

• Report all hazards, incidents and injuries in accordance with legislation and company reporting procedures;
• Participate in programs and assessments to improve health and safety in the workplace.
• Execute all functions in line with the applicable delegation of authority
  
  

- Perform other duties as assigned-

• Awareness of ISO 14001 & 45001 standards
  
  

Qualifications

Qualification/Education:

• Diploma / Degree in electrical/mechanical engineering
• Valid driver’s license
  
  

Skills & Knowledge:

• With/Without work experience in industry-related equipment sales, services sales or relevant.
• Basic understanding of crane industry business.
• Experience in sales management and business development process
• Sound technical background
• Commercial knowledge
• Must be able to work in confined spaces; elevated areas and at heights
• Must be able to travel locally or outside central region for operational requirements
• Proficiency with MS Office applications e.g., Outlook, Word, Excel, PowerPoint
• Experience working with customer relations management (CRM) or similar tools
  
  

Additional Information

Behavioural Competencies:

• Behaves according to highest ethical standards
• Thinks in terms of profit and loss
• Anticipates and responds to the needs of customers
• Takes responsibility and drives performance
• Makes timely, well informed, effective decisions
• Builds respect and cooperation and manages conflicts constructively
• Models effective two-way communication, including feedback
• Strives for continuous learning and self-development Good team spirit
  
  

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.