Service Senior Telesales

About Mettler Toledo
METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities
Role Overview:
We're looking for an enthusiastic Senior Telesales to help drive revenue growth and manage a team focused on client engagement. This individual will be responsible for guiding their team to successfully close deals through remote interactions and building strong, lasting relationships with clients through strategic outreach. The ideal candidate will possess exceptional communication and interpersonal skills, be comfortable presenting offerings virtually, and adept at managing client inquiries and concerns.

Core Responsibilities:

* Engage existing clients to drive solution adoption or contract renewals.
* Address client inquiries regarding the company's offerings.
* Identify client needs through discovery and successfully close sales opportunities.
* Facilitate handovers to the field sales team for complex engagements when necessary.
* Maintain accurate client records within the system.
* Process orders precisely and efficiently.
* Resolve client grievances to uphold the organization's reputation.
* Strive to exceed sales quotas and cultivate future sales opportunities.
* Document interactions, sales outcomes, and relevant client insights.
* Lead the execution of outreach campaigns and provide coaching and performance monitoring to team members.
* Articulate the value of solutions to clients, leveraging available internal tools.
* Analyze and apply data insights within a solution sales framework.

What You Need to Succeed
Requirements

* 3-5 years experience in telesales, customer service, or a related field preferred but not necessarily require.
* Proven track record of successfully meeting sales quota preferably over the phone
* Familiarity with CRM systems and sales tracking tools is a plus.
* Ability to learn about products and services and describe/explain them to prospects
* Excellent communication and interpersonal skills
* Persuasive and confident sales approach.
* Self-motivated and goal-oriented.
* Ability to work independently and as part of a team.
* Cool-tempered and able to handle rejection
* Outstanding negotiation skills with the ability to resolve issues and address complaints
* Positive attitude and resilience in a sales environment.
* Good people management skills and able to motivate team member.

Our Offer to You
* Competitive salary and benefits package.
* Opportunity to work with a global leader in precision instruments and services.
* Collaborative and innovative work environment.
* Professional development and growth opportunities.
* Commitment to diversity and inclusion.

Equal Opportunity Employment
We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us [1] here.
References

Visible links
1. https://www.mt.com/us/en/home/microsites/sustainability/reporting.html