Services Operation Lead

iMin Technology


Date: 2 hours ago
City: Petaling Jaya
Salary: MYR 7,000 - MYR 9,000 per month
Contract type: Full time
Job Responsibilities

Operational Oversight

  • Manage and monitor daily service operations across regional sites.
  • Oversee service partner performance and ensure alignment with global service standards.
  • Troubleshoot operational issues and implement corrective actions.

Operation Excellence

  • Identify opportunities for process improvement and standardization.
  • Collaborate with global teams to implement best practices and operational frameworks.
  • Support digital transformation, automation initiatives and operation readiness.

Performance Monitoring

  • Track service KPIs and operational metrics.
  • Prepare performance dashboards and reports for regional and global leadership.
  • Conduct root cause analysis and drive continuous improvement.

Compliance & Standards

  • Ensure regional operations comply with global policies, industry regulations, and quality standards.
  • Support internal audits and implement corrective measures as needed.

Stakeholder Coordination

  • Act as a liaison between regional teams, global services, and external partners.
  • Facilitate cross-functional collaboration to resolve service-related issues.
  • Communicate effectively with internal and external stakeholders.

Project Management

  • Lead or support regional service projects and initiatives.
  • Manage project timelines, resources, and deliverables.
  • Ensure alignment with global service goals and strategies.

Customer Experience

  • Monitor customer satisfaction and service quality.
  • Address escalated service issues and implement improvement plans.
  • Collaborate with customer service teams to enhance the end-user experience.

Spare Parts Management

  • Oversee regional spare parts inventory and logistics.
  • Coordinate with supply chain teams to ensure timely availability and replenishment.
  • Optimize stock levels to balance cost and service efficiency.

Reporting

  • Prepare and present operational and performance reports.
  • Provide insights and recommendations based on data analysis.

Requirements

  • Bachelor’s degree in operations management, Business Administration, or a related field.
  • 3–5 years of experience in service operations, preferably in a regional or global context and team leadership.
  • Proven ability to lead, motivate, and manage teams to achieve performance goals.
  • Strong communication and interpersonal skills to foster a collaborative team environment.
  • Proven experience in partner management, parts planning & management, customer service improvement.
  • Experience with reporting tools and data analytics.

Skills & Competencies

  • Service-Oriented Mindset: Passion for delivering high-quality service and improving customer satisfaction.
  • Customer Experience Focus: Ability to understand customer needs and translate them into operational improvements.
  • Analytical Thinking: Strong skills in data interpretation, KPI tracking, and performance reporting.
  • Project Management: Ability to manage multiple projects and initiatives simultaneously.
  • Communication: Excellent verbal and written communication skills across diverse teams and cultures.
  • Problem-Solving: Proactive in identifying issues and implementing effective solutions

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Customer Service Executive (Human Resouce Industry)

Agensi Pekerjaan JobScoper Sdn. Bhd., Petaling Jaya
MYR 2,800 - MYR 3,100 per month
1 day ago
Job ResponsibilityRespond to customer and candidate inquiries via phone, email, or chat in a professional and timely manner.Review and verify documentation for completeness and accuracy.Troubleshoot and resolve issues or escalate them when necessary.Follow standard operating procedures and meet performance metrics (quality, call time, customer satisfaction).Job RequirementsWelcome fresh-graduate.Can speak in English and Mandarin. (Can understand the traditional mandarin).1+ year of customer...

Senior Associate - Credit Risk

DHL Express, Petaling Jaya
3 days ago
Role PurposeTo ensure Dunning was successfully triggered and Monitor ICCC stop credit process aligning with Collection GSOP and Strategy. Analyse account in ICCC Stop credit to reduce broken promised accounts are not flowing to Stop credit process. To ensure Credit Check / approval process are in placed with reviewing External Credit Agency rating and only successful application will enable to...

Project Manager Services Manager

Vertiv, Petaling Jaya
4 days ago
Job DescriptionTo assist the PMO Director, Project Management to co-ordinate and ensure that the implementation for assigned projects are successfully implemented by the appointed vendors.ResponsibilitiesAssist the PMO Director, Project Management to co-ordinate with other departments to secure resources needed for projects which are under his direct supervision.Understand customer needs in order to achieve overall project goals and objectives as well...