Shared Service Team Agent [Mandarin Speaker]

Job Responsibilities:

• To efficiently handle inbound and outbound customer call inquiries.
• To provide fast and timely solutions to all customer related problems.
• To ensure customer satisfaction by providing excellent Customer Services.
• To be constantly guided by company's service standards.
• Effectively manage large numbers of incoming calls
• Handle complaint, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies.
  
  
  Job Requirements:
  
• Proficiently speak and write in Mandarin.
• Fresh graduates are encouraged to apply.
• Previous working experience in customer service, or customer service-related fields (i.e. Telemarketing, Billing, Customer Liaison etc) is an added advantage but not essential.
• Possess good telephone etiquette with a smiley voice.
• Knowledge in handling basic computer (Microsoft Excel/Word etc).
• Good communication and interpersonal skills.
• Ability to multi-task, priorities and manage time effectively.
• Able to work in 24H shift. Generally, there will be 3 types of shifts (7am – 4pm, 1pm – 10pm, 10pm – 7am).
• Owning a personal transportation will be beneficial.

Benefits:

• Annual leave and sick leave
• KWSP, SOCSO and EIS
• Medical & Dental Coverage
• Career Progression opportunities