SO, Callback Officer, CMOC

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values – Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Ensure consistency to deliver high quality services to customers and meeting objectives set by the organization using available resources allocated while maintaining operational risk to an acceptable level.
• Manage the operational risk to avoid operational/reputational losses and ensure awareness and full compliance of all laid down rules, regulations, policies, guidelines, procedures, practices and code of conduct imposed by the organization, including Money Laundering and Sanctions.
• Establish and maintain close working relationship with branches and Business Units in the organization to facilitate an open and direct communication of issues, needs, queries, etc.
• Respond to customers and internal stakeholders’ queries within the agreed Service Level Agreement.
• Liaise with customer and relevant stakeholders on purpose of remittance and disposal instruction.
• Participation in discussion, process improvement initiatives and projects where necessary.
• Familiar with regulatory guidelines, i.e. Foreign Exchange Policy, External Sector Statistics System on submission of international transactions and external position information.
  
  

Job Requirements

• Degree holder in Business/Finance/Economics.
• Knowledge in remittances especially foreign telegraphic transfer and Foreign Exchange Policy.
• Ability to handle high volume with accuracy.
• Team player with a good interpersonal skill.
• Good in both written and oral communication skills where proficiency in English & Mandarin is an advantage. Conversant with Microsoft Office applications.
  
  

Additional Requirements

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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