Software Support Engineer
Silverlake
Date: 22 hours ago
City: Petaling Jaya
Contract type: Full time
What Applies To You
Empowering Seamless Operations and Delivering Exceptional Support - Software Support Enginner plays a key role in maintaining and enhancing our software applications while ensuring exceptional customer support. You’ll be responsible for resolving technical issues, responding to customer inquiries, and implementing improvements that contribute to the stability and performance of our systems.
What You'll Do
What You'll Need
Empowering Seamless Operations and Delivering Exceptional Support - Software Support Enginner plays a key role in maintaining and enhancing our software applications while ensuring exceptional customer support. You’ll be responsible for resolving technical issues, responding to customer inquiries, and implementing improvements that contribute to the stability and performance of our systems.
What You'll Do
- Analyze, troubleshoot, and resolve reported issues in a timely manner.
- Respond to customer queries and resolve support tickets, ensuring a positive experience.
- Implement fixes, enhancements, and performance improvements.
- Identify recurring issues and recommend long-term solutions to improve application stability.
- Participate in the deployment and post-deployment support of applications.
What You'll Need
- Possess a bachelor’s degree in computer science/information technology or equivalent.;
- Strong knowledge of front-end technologies, including HTML, CSS, Bootstrap, JavaScript and JSP;
- Proficient in back-end development using Java (J2SE & J2EE), Servlets, Spring Framework, and JasperReports;
- Familiarity with database such as Oracle and Progresql
- Good communication skills for internal coordination and external support;
- Strong understanding of programming logic and problem solving;
- Fresh graduates are encouraged to apply.
How to apply
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