SPE - Customer Service Support (Cantonese language)

Summary:
Be the best-in-class customer service advisor by resolving the customer queries effectively and efficiently in both benefit enquiry stage and pre-claim journey.

List of Duties:
Handle enquiries through correspondence/email/live chat and provide extra-ordinary service to our customers in a professional and timely manner
Address members’ enquiries effectively and maintain satisfactory quality of customer service
Make appropriate recommendations to meet customers’ expectation
Escalate enquiries, when necessary, in line with internal guidelines
Provide guidance and support to facilitate junior advisors in service delivery and daily operations, resolve complex member enquiries and handle complaints escalated from junior advisors.

Professional Experience:
With 3 - 5 years of CS experience in insurance or financial industry
Good knowledge of healthcare and medical insurance product
Good communication skills and professional telephone manner
Strong sense of responsibility with high level of integrity and trust.