Specialist Customer Service

DKSH Scientific Solutions


Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Title: Specialist Customer Service

Location:

Petaling Jaya, MY, MY

Global Business Unit: HEC

Job Function: Client and Customer Services

Requisition Number: 182070

Description

Job Summary

  • The incumbent will be supporting the Customer Service team in Order Processing related matters on 1-year contract basis.

General Responsibilities

  • Receive and handle inbound customer orders, queries, and complaints (via hotline). Document and record customer details, queries, and complaints
  • Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction.
  • Resolve customer queries/complaints as per standard operating procedures and channel to the respective operations team for immediate resolution
  • Provide feedback to supervisor on improvement areas based on customer/client issues
  • Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in the system
  • Maintain up-to-date information on processes, products, price lists, etc.
  • Liaise with respective operations team for issues, follow-up, and actions
  • Establish and maintain good working relationships with clients/customers

Functional Skills And Knowledge

  • Demonstrate basic knowledge of customer service principles and practices
  • Proven basic knowledge of CRM, SAP, and call center/customer service environments
  • Proven ability in multi-tasking and prioritizing workload
  • High attention to detail, follow-through and accuracy
  • Proficient in office productivity tools (e.g. Excel, Word, and PowerPoint)
  • Good in local language and ideally in English, both written and spoken
  • Demonstrate appreciation and respect for cultural sensitivities, especially in cross-country/-cultural interactions
  • Able to handle highly sensitive and confidential information with integrity

Education

  • Minimum Diploma or Degree in any field.
  • Minimum 1-2 years relevant working experience, preferably in Healthcare industry.

Requisition Number: 182070

Job Function: Client and Customer Services

How to apply

To apply for this job you need to authorize on our website. If you don't have an account yet, please register.

Post a resume

Similar jobs

Restaurant Manager - Chinese Restaurant

Hilton, Petaling Jaya
2 hours ago
Hilton isn’t just a place to work. With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget.And, we strongly believe that our Team Members...

Franchise Manager, Wound Closure & Biosurgery (Malaysia & Brunei)

Johnson & Johnson MedTech, Petaling Jaya
1 day ago
At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions...

Customer Support Analyst (Mandarin Speaker)

GXBank, Petaling Jaya
1 day ago
GX Bank Berhad - the Grab-led Digital Bank - is the the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and micro and small medium enterprises.We are driven by our shared purpose and passion to bring positive transformation to...