Specialist Customer Service
DKSH
Date: 3 days ago
City: Petaling Jaya
Contract type: Full time
Job Summary
- The incumbent will be supporting the Customer Service team in Order Processing related matters on 1-year contract basis.
- Receive and handle inbound customer orders, queries, and complaints (via hotline). Document and record customer details, queries, and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction.
- Resolve customer queries/complaints as per standard operating procedures and channel to the respective operations team for immediate resolution
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in the system
- Maintain up-to-date information on processes, products, price lists, etc.
- Liaise with respective operations team for issues, follow-up, and actions
- Establish and maintain good working relationships with clients/customers
- Demonstrate basic knowledge of customer service principles and practices
- Proven basic knowledge of CRM, SAP, and call center/customer service environments
- Proven ability in multi-tasking and prioritizing workload
- High attention to detail, follow-through and accuracy
- Proficient in office productivity tools (e.g. Excel, Word, and PowerPoint)
- Good in local language and ideally in English, both written and spoken
- Demonstrate appreciation and respect for cultural sensitivities, especially in cross-country/-cultural interactions
- Able to handle highly sensitive and confidential information with integrity
- Minimum Diploma or Degree in any field.
- Minimum 1-2 years relevant working experience, preferably in Healthcare industry.
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