Specialist Customer Service
DKSH Scientific Solutions
Date: 2 weeks ago
City: Petaling Jaya
Contract type: Full time
Title: Specialist Customer Service
Location:
Petaling Jaya, MY, MY
Global Business Unit: HEC
Job Function: Client and Customer Services
Requisition Number: 182070
Description
Job Summary
Job Function: Client and Customer Services
Location:
Petaling Jaya, MY, MY
Global Business Unit: HEC
Job Function: Client and Customer Services
Requisition Number: 182070
Description
Job Summary
- The incumbent will be supporting the Customer Service team in Order Processing related matters on 1-year contract basis.
- Receive and handle inbound customer orders, queries, and complaints (via hotline). Document and record customer details, queries, and complaints
- Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction.
- Resolve customer queries/complaints as per standard operating procedures and channel to the respective operations team for immediate resolution
- Provide feedback to supervisor on improvement areas based on customer/client issues
- Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in the system
- Maintain up-to-date information on processes, products, price lists, etc.
- Liaise with respective operations team for issues, follow-up, and actions
- Establish and maintain good working relationships with clients/customers
- Demonstrate basic knowledge of customer service principles and practices
- Proven basic knowledge of CRM, SAP, and call center/customer service environments
- Proven ability in multi-tasking and prioritizing workload
- High attention to detail, follow-through and accuracy
- Proficient in office productivity tools (e.g. Excel, Word, and PowerPoint)
- Good in local language and ideally in English, both written and spoken
- Demonstrate appreciation and respect for cultural sensitivities, especially in cross-country/-cultural interactions
- Able to handle highly sensitive and confidential information with integrity
- Minimum Diploma or Degree in any field.
- Minimum 1-2 years relevant working experience, preferably in Healthcare industry.
Job Function: Client and Customer Services
How to apply
To apply for this job you need to authorize on our website. If you don't have an account yet, please register.
Post a resumeSimilar jobs
Safety, Health and Environment (SHE) and Business Continuity Management (BCM) - Internship
Roche,
Petaling Jaya
17 hours ago
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access...
Executive Business Analyst
DKSH Scientific Solutions,
Petaling Jaya
18 hours ago
Title: Executive Business AnalystLocation:Petaling Jaya, MY, MYGlobal Business Unit: HECJob Function: Business DevelopmentRequisition Number: 187215DescriptionJob SummarySupporting SFE unit for commercial outsourcing to extract, collate and analyze big data to provide meaningful analytics or market trends of clients. Business analyst executive will also conduct competitive market research and go to market survey within the pharma, OTC market and medical devices on...
Group Key Account Manager
Abbott,
Petaling Jaya
1 day ago
Role DescriptionDrive growth of Abbott Nutrition products through the development of strategic partnerships with key accounts that build long-term and sustainable business partnerships with strategically important accounts and boost brand loyalty and advocacy.Develop a deep understanding and relationship of all key account stakeholders and decision-makers at the executive level, to develop strategy and concise engagement plans for key accounts plans...
